A concierge (kaan-see-ehrzh) works at a luxury hotel. Their only job is to make sure guests have everything they need during their stay (and we DO mean everything). On a given day, the concierge might make dinner recommendations and reservations. Or arrange a cab to the airport. Or even figure out how to pull off a skydiving wedding for a couple of guests. Yeah, we weren’t kidding about the “everything” part!
Our hotel is looking for an experienced, highly professional concierge to manage guest services. The ideal candidate has in-depth knowledge of, and contacts with, local restaurants and entertainment venues. We want someone who understands the value of going above and beyond to provide outstanding customer service. The concierge reports to our Operations Manager and works with management staff to help ensure prompt responses to guests’ inquiries. If you love working with people in a fast-paced environment, send us your resume.
Typical duties include:
Acting as a point of reference for guests who need assistance or information
Anticipating guests’ needs and providing them with personalized solutions by suggesting activities and facilities with hotel partners
Acquiring extensive knowledge of the hotel and nearby venues and businesses to make the most suitable recommendations
Arranging events, excursions, transportation etc. upon hotel guest request
Making dining reservations
Responding to complaints with creative solutions
Previous experience as a concierge or extensive customer service experience
Proficiency in English (multilingual is strongly preferred)
Exceptional communication skills
Polite and confident with a high level of patience
Strong local knowledge
Strong multitasking and time-management skills
Ability to resolve issues with a customer focus
High school diploma (degree in hotel management or relevant field is a plus)
Local hospitality industry connections
How much does a concierge make?
The average salary for a concierge is about $15 per hour. A concierge with a lot of experience, or one who works in a very high-end hotel, can make more. Concierges who really go above and beyond often get tips from hotel guests.
What are the education requirements for a concierge?
Most hotels and concierge services require at least a high school diploma. Luxury hotels often want a bachelor’s degree in restaurant and hotel management.
Career paths for concierges
The success or failure of a hotel relies on the guest experience, which a concierge has a direct impact on. A good concierge can be promoted to guest services management, and then to hotel management. A concierge can also take the skills they’ve learned and pivot to a corporate executive assistant or corporate concierge position.
The future of concierges
The robots are taking over! Technology has had a negative impact on the concierge business, just like almost every other industry. Some hotels have replaced the concierge with touch-screen kiosks that give guests info on restaurants, shopping and tours. The highest end hotels will likely never replace human concierges, but that makes the job even more competitive.