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Customer service representative

Average Customer service representative Salary Nationwide

$17.57/hr
$10.75$17.57$26.57

Overview and Basic Information

Overview

Customer service representatives serve a very important role in the operation of any business. From fixing customer complaints to managing information updates, customer service representatives seem to be able to do it all! In addition to keeping customers happy, customer service representatives are also responsible for helping maintain a positive company reputation and educating customers on additional products and services.

Example customer service representative job description

Our company is seeking an energetic, patient and communicative individual to fill the open position of full-time customer service representative. The customer service representative for our company is responsible for managing incoming customer service calls, delegating customer service tasks and supporting the company’s customer service goals. The ideal candidate will be ambitious, willing to work with others and be able to manage multiple tasks in a fast-paced environment. If you are a person who sets high standards for yourself, works hard to make others happy and always has a positive attitude, this job is for you!

Typical duties include:

  • Manage a high-volume queue of incoming calls

  • Input and edit information on customer profiles

  • Upsell customers on additional products and services

  • Resolve customer issues by delegating tasks to the appropriate departments

  • Process orders placed by customers

  • Educate customers on company policies in a polite and respectful manner

  • Ensure customer satisfaction in every situation

  • Verify customer account information 

  • Handle special projects related to product recalls or service issues

  • Abide by company policies and adhere to strict corporate guidelines for customer communication

Requirements:

  • Knowledge of basic computer programs and systems

  • Problem-solving skills

  • Active listening skills

  • Experience with corporate phone systems

  • Previous customer service experience

  • Ability to communicate clearly

  • Time management skills

  • Ability to work well under pressure

Preferred qualifications:

  • Previous experience in a call center environment

  • Product knowledge and experience

Common questions about customer service representative jobs

How much does a customer service representative make?

Customer service representatives make between $10-$18 per hour depending on the company they work for. In addition to competitive wages, full-time customer service representatives also enjoy a variety of benefits from their employer, including health insurance and paid time off. 

What are the education requirements?

Most companies prefer customer service representatives to have a high school diploma or GED and prior customer service experience. Certifications for computer operating systems are also a plus.

Career paths for customer service representatives:

At many companies, the position of customer service representative is the beginning of a great career. In a customer service position, employees can learn extensive information about a company that can translate to roles in both sales and customer service management.

The future of customer service representatives:

For many companies, AI bots now handle some customer service issues. Therefore, according to the Bureau of Labor Statistics (BLS), the demand for customer service representatives will decline by 2% between 2018-2028, which is faster than the average for all occupations.

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