If you like to manage other people, a shift leader job might be a great fit. Shift leaders mostly work in fast food or other quick service restaurants and direct employees when a manager isn’t on duty. They also act as quality control to make sure customers are having a great experience.
Food service shift leaders make sure their team members are correctly doing everything they’re supposed to:
Greeting and serving customers
Managing payments and the cash register
Cleaning tables and kitchen areas
Our restaurant is looking for a shift leader to manage business operations and employee teams during their scheduled hours. Shift leader duties include managing money, resolving guest and employee conflicts and making sure all the equipment is in top shape. Ultimately, it’s the shift leader’s responsibility to ensure every aspect of their shift runs smoothly and efficiently. If you like to lead people, are committed to high-quality service, and have restaurant experience, let’s talk!
Typical duties include:
Providing instruction and constructive feedback to your team during their shifts
Scheduling and assigning work tasks
Managing requests for time off and handling last-minute call-outs
Training and coaching new team members
Inspecting equipment and communicating any necessary repairs to the assistant manager
Checking cash register drawers and preparing bank deposits
Ensuring team members adhere to health and safety guidelines
Addressing customer and employee complaints
Resolving conflicts between coworkers
Maintaining a positive work environment
One year of previous shift leader experience or other manager role
At least 18 years old
Knowledge of the restaurant industry strongly preferred
Understanding of health and safety regulations
Commitment to exceptional customer service
Work well in a team environment
Leadership skills and ability to make quick decisions
Strong problem-solving skills
Ability to stand for long periods
High school diploma is preferred
According to Payscale, food service shift leaders make a median hourly income of $9.99 per hour, or $18,130 a year. Food service shift leaders usually make the upper end of the average pay.
Shift leader jobs usually don’t require a high school diploma. Most training is done on the job and includes food handling and safety training. It’s important to have leadership experience from previous jobs.
If you’re really good at being a shift manager, there’s a good chance you’ll be promoted to assistant manager. From there, you can climb the ladder to location manager, franchise operator and then franchise or restaurant owner.
Employment of all food and beverage workers is projected to grow 14% from 2016-26, faster than the average for all occupations. Job prospects in most restaurants are predicted to be excellent due to high turnover.