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    insurance channel operations and licensing spec - a Henry Schein One, LLC Company
    Plantation, FL 33323
    Full-time, Part-time
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    Job Description – A Henry Schein One, LLC Company

    Henry Schein One is a joint venture between Henry Schein and Internet Brands, two leading companies in the dental and technology industries respectively. Bringing together the leaders in the dental software and web-based applications to build a powerful new engine that will enable dental professionals to be more efficient and to enhance their ability to deliver high-quality care to patients.

    At, we know that oral health is critical to overall wellness. We are here to make sure that everyone has access to affordable, quality dental care. Our mission is to enable people to live healthier, happier lives, one smile at a time. We do this by providing access to quality dental care by offering affordable dental savings plans that connect consumers to quality dentists. Based in Plantation, Florida, our staff is devoted to improving oral health nationwide by making quality dental care affordable and accessible to everyone. We understand that it takes the very best people to make a company great. Our employees enjoy opportunities for career growth in a safe and comfortable environment.

    Title: Insurance Channel Operations & Licensing Specialist

    Reports To: Vice President, Network Development

    Exempt Status: Exempt

    Job Summary: The Insurance Channel Operations & Licensing Specialist is responsible for insurance product operations (Dental, Medicare and other applicable products) including all agent / procedure licenses, company / Agency licenses and corporate registrations. This role will also be responsible for working with our Network Partners and internal functional stakeholders (legal, marketing, Call center and IT) to ensure success of our insurance product including developing and reporting on key metrics/KPIs for the insurance vertical.

    Summary of Essential Functions: Including but not limited to

    Channel Operations

    • Manages day-to-day communications and manage relationship with key partners
    • Create reports on key metrics, KPIs, status of key activities and product performance
    • Support initiatives related to the insurance product including, call center initiatives, key reporting metrics, business process and organizational planning
    • Serves as internal contact for all insurance channel operational updates and initiatives across legal, marketing, IT and call center teams with functional stakeholders (e.g., Legal, IT, Call Center, Marketing, Finance)
    • Manages and resolves Insurance commission discrepancies.
    • Serves as key contract for call center to ensure exceptional service and key performance metrics are met.
    • Creates and executes implementation of new products related to insurance
    • Manages processes and policies to increase the effectiveness and efficiency of product delivery
    • Approves member communications for all insurance products
    • Coordinate existing / new product training with key stakeholders
    • Creates business requirements documents for enhancements to processes to optimize delivery of service
    • Identify short and long-term operational goals to share with management team
    • Manages implementation process of new insurance / other products as needed – including creating on-boarding implementation kits, identifying / defining reporting needs, and ensuring a smooth launch of product

    Agent/Producer & Company/Agency Licensing

    • Gather relevant data for each licensee and renewal
    • Prepare and submit state licensing application for resident state
    • Communicate with states on application details
    • Prepare and submit licensing applications for all non-resident states
    • Obtain, file and enter into tracking system each agent license
    • Track agent licenses and prepare and submit renewal applications at the appropriate times
    • Scan licenses into filing system and run licensing reports, as needed
    • Liaison with internal and external stakeholders regarding licenses
    • Manage the agent appointment process with Insurance carriers

    Other Agent/Producer Licensing Specific

    • Schedule pre-licensing coursework, fingerprinting/criminal background checks
    • Assist in scheduling licensing exam
    • Communicate with states on application details
    • Track agent CEUs and send reminders to each agent regarding scheduling and completion of CEUs

    Corporate Registrations

    • Gather relevant data for each registration
    • Prepare and submit each application for domestic and foreign corporate registration/certificate of authority
    • Coordinate with registered agent on representation for each state
    • Communicate with states on application details
    • Obtain, file and enter into tracking system each corporate registration
    • Track corporate registrations and prepare and submit each annual report or state tax filing, as necessary, at the appropriate times
    • Scan certificates into filing system and run registration reports, as needed
    • Liaison with internal and external stakeholders regarding registrations

    Miscellaneous Licensing Tasks

    • Assist Legal Department in preparing and submitting various other discount medical plan license applications and annual filings
    • Track licensing expenses and state fees; coordinate with budget manager to communicate on licensing costs
    • Perform research, as needed, to document licensing specifications
    • Support all company licensing tasks and provide information, communication and assistance, as needed

    Job Qualifications: Minimum Abilities and Skills Required

    • BS/BA degree a plus
    • Comfortable in a fast paced, growing environment
    • Excellent leadership and communication skills
    • Excellent writing, organizational, and time management skills
    • Enthusiasm for working collaboratively on cross-functional teams and coordinating between them
    • Experience managing the licensing process at both the agent and agency level
    • Sound understanding of business fundamentals and dental insurance vertical
    • Strong analytical/problem solving skills and experience
    • Excellent interpersonal, communication (verbal and written), organizational, time management skills
    • Self-driven, accountable, has sense of urgency and ownership, and likes to work in a collaborative team environment
    • Comfortable adapting in an entrepreneurial environment

    We offer a generous total rewards package that includes a competitive benefits plan, medical, dental, vision, 401k with company match, PTO and much more!

    Henry Schein One, is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.


    Posting ID: 591658655Posted: 2020-12-09