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    Residential Services Coordinator/VOA126

    Volunteers of America Chesapeake and Carolina's (V
    Leesburg, VA 20175
    Full-time, Part-time
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    Job Description

    Job Description

    The Residential Services Coordinator of the Loudoun Emergency Homeless Services Center is responsible for the scheduling, management and oversight of all Residential Services Workers for the emergency shelter, on-site Permanent Supportive Housing Program, drop in services and cold weather shelter services of the Loudoun Homeless Services Center.  The Residential Services Coordinator also coordinates all the case management and appropriate referral services of individuals in cold weather shelter and the drop in center program.  The Residential Services Manager is responsible for the (HMIS) data oversight of the cold weather shelter and is expected to ensure all data is accurate and up to date.

    The Residential Services Coordinator will assist in the oversight and coordination of all residential staffing to include recruiting, hiring, training, performance management, and supervision of staff.  The Residential Services Coordinator ensures that the program operates and delivers services in accordance with current agency policies and procedures, contract requirements and a federal, state and local regulations.  The Residential Services Coordinator promotes the mission, vision and core values of the organization and is responsible for providing leadership that supports and promotes the strategic direction of VOAC in the area of homelessness.

    Successful candidate must possess a Bachelors Degree in Human Services with at least two years of related experience.   Candidates may substitute these educational requirements with at least 5 years supervisory experience in this field.  

    Successful candidates must possess the ability to interact positively with those individuals who have experienced trauma related to homelessness.  He/she must also be able to handle multiple tasks, have strong communication and networking skills through effective oral and written communication skills.  He/she must be able to develop effective working relationships with residents, staff and community partners, and be able to motivate groups and individuals.  Strong organization skills, problem-solving skills and good judgement are necessary.  The successful candidate must also have a working knowledge of computer word processing, Homeless Management Information System (HMIS) and spreadsheet programs.  The successful candidate must be willing to work flexible hours (work each shift once a month) as to ensure the oversight and supervision of all Residential Services Workers 7 days a week/ 24 hours a day, as well as, provide on-call coverage as scheduled.   The regularly scheduled required days are Sunday through Thursday. 


    • This position requires driving the company vehicle (up to 15 passengers) and/or personal vehicle for company business including transporting clients/residents.  Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
      • Valid driver’s license in jurisdiction of residence
      • Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
      • May be required to drive a van
    • Acceptable criminal background, FBI Fingerprint, Child Protective Services, OIG Exclusion checks
    • Negative Drug/TB Screening
    • CPR/First Aid Certification must be acquired and maintained once employed


    • To work with individuals to create Individual Service Plans that lead to housing stability.
    • To provide strength based, solution oriented case management to individuals participating in the CWS and DIC programs
    • To prepare weekly reports on CWS and DIC status and activities.
    • To establish and maintain a community resource manual for Cold Weather Shelter/Drop In Center
    • Ensure all data is accurate and up to date in HMIS
    • To establish, coordinate and maintain a network of community resources and referrals.
    • To recruit, supervise, train and maintain records of Residential Services Workers.  Interview and train new employees – submit paperwork for New Hires.
    • Directly responsible for the monitoring and approval of payroll for Residential Services Workers staff.
    • To maintain statistical information and complete reports as required by funding sources.
    • Educate community and other professionals about VOAC and homelessness.           
    • To participate in meetings with representatives from other agencies.
    • To participate in staff meetings/training as directed by the Executive Program Director.
    • To perform duties outlined in Program’s Operations Manual.


    The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

    • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
    • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.­
    • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
    • Operating office equipment requiring continuous or repetitive hand/arm movements.
    • The ability to remain in a sitting position for extended periods of time.


    • To ensure a smooth transition into the community for individuals and families.
    • Ensures that the community activities of individuals and families are appropriate to program rules and regulations.
    • Ensures that all documentation pertaining to individuals and families are completed in compliance with agency policies and procedures and funding source requirements.
    • Programs and staff maintain positive, professional relationships and presence with residents, fellow staff, and the public.
    • Present a positive image of VOAC to the community.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

    Company Description

    Volunteers of America Chesapeake & Carolinas is a faith-based, non-profit organization whose mission is to inspire self-reliance, dignity and hope through health and human services.

    Founded in 1896 in Baltimore, MD Volunteers of America Chesapeake was one of the first branches of Volunteers of America - one of the nation's largest and most comprehensive human services organizations. Volunteers of America Chesapeake and Volunteers of America Carolinas merged on July 1, 2019 to form Volunteers of America Chesapeake & Carolinas.

    Through a dedicated and committed team of management, staff and volunteers and guided by our Core Values: Visionary, One Body, Integrity, Compassion, Excellence, and Faith - Volunteers of America Chesapeake & Carolinas helps thousands of people each year throughout Maryland, Virginia , the District of Columbia and the Carolinas at our programs serving:

    Neighbors who experience homelessness or are at risk to be homeless
    Individuals with mental illness
    Individuals with intellectual disabilities
    Those in need of affordable housing
    Those in need of supportive services
    Those recovering from substance abuse addictions
    Those involved in community corrections
    Volunteers of America Chesapeake & Carolinas is one of 33 Volunteers of America affiliates across the United States. Together we help more than 2.5 million people in more than 400 communities.

    At Volunteers of America Chesapeake & Carolinas our staff of more than 700 and volunteers numbering more than 2,000 coordinate our efforts with other agencies and local organizations to maximize the impact of our work.
    Posting ID: 562885335Posted: 2020-09-22