Welcome to Huddle House! We have been providing great food and great service in our communities for over 45 years. We are a dynamic and growing company that is committed to both our guests and employees.
The General Manager has the ultimate on-site responsibility of the store they manage. The GM is to supervise and administer day-to-day operations of the restaurant. The GM must display leadership traits that will produce: excellent service and food in a nice, comfortable atmosphere; a clean restaurant; satisfied Guests; continuous sales increases; maximum profits; and an economical contribution to the community in which they operate and live. The GM must create a climate in the restaurant where there is a feeling that everyone is on the same team pulling together. This is accomplished through supportive management.
The GM will prepare weekly sales and cost projections and communicate objectives to the team and make a commitment to achieve the goals; achieve maximum sales and profits while maintaining excellent operation standards; report daily and weekly sales and expenses to Kent Corporate or to a Kent representative; acknowledge and greet every Guest; ensure the daily and weekly cleaning schedules are posted and in effect to maintain an impeccably clean restaurant; follow health standards set by the local health department and by Huddle House Inc.; ensure that all team members have been properly trained to use equipment and that all equipment is in good working order; ensure fair, honest and consistent treatment of all team members; ensure that all team members are kept informed of everything that concerns them and their jobs by having regular workshops and one-on-one sessions with them for continuous training and communicating; apply and enforce all company policies, procedures and standards and ensure policies are understood by each team member; maintain good solid Guest relations; handle complaints professionally and timely; maintain ethical behaviors and practices while on duty or on own personal time.
The GM will maximize sales by through a proper pricing structure that insures good Guest value while maximizing food service profits; constantly evaluating product mix and location offerings; seeking out new products and vendors.
The GM will minimize costs by determining staffing formulas to maximize efficiencies and sales; developing relationships with vendors and suppliers to minimize costs will maintaining established quality, minimizing waste in all locations through developing proper prep amounts; work through the maintenance department to ensure that equipment is properly functioning; establishing a system to control and minimize paper and supply costs through vendor negotiations, location management and good common sense.
Work through store operations and human resources to ensure that stores are properly staffed and food service team members are managed properly (i.e. evaluations done on a timely basis, time spent assisting in the store is minimal, etc.); attend seminars and tradeshows concerning food service, including general safety and food service handling; develop and conduct safety and cleanliness inspections of food service operations to ensure that training s being followed properly; establish food service team members training standards and a program ensuring properly trained team members in all food service operations.
Wescon is committed to being a responsible corporate citizen. Every Team Member is expected to support the company in its civic endeavors; and to whenever possible, get personally involved in community activities.
Must be able to stand and walk up to 10 hours daily performing the functions as described above; must be able to lift up to fifty (50) pounds; must be able to climb up ladders and step stools; must be able to bend, twist, and reach to perform the functions described above; must have corrected vision to be able to read a cash register; must be able to work around various odors, dust and mist as well as stock a refrigerated vault; must be long-tempered and slow to anger; must be able to remain calm when dealing with Guest who may be abusive or threatening; must be able to identify safety hazards, and correct them when necessary.