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                          Seasonal Retail - Selling and Support Champion, Full Time: Dulles Town Center

                          Macy's
                          Dulles, VA 20166
                          Full-time, Part-time
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                          Job Description

                          Overview:


                          As the Seasonal Champion you will be responsible for prioritizing the customer experience through active supervision, driving a selling culture through omni-channel strategies and enhancing the service culture through selection and on-boarding of seasonal colleagues. As part of the Store Leadership Team, you will have a key role in communicating expectations and priorities to colleagues. You will help create a fun and engaging store environment for customers and colleagues. 
                           
                          In order to present our customers with the best holiday shopping experience, many of our Seasonal Champion Colleagues arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal colleagues will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!
                           
                          Essential Functions:


                          Active Supervision & Customer Experience:

                          • Conduct health & safety checks as colleagues report for work to ensure a safe environment for colleagues and customers.
                          • Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales. Redirecting resources  as needed.
                          • Lead activities to ensure customer readiness and exceptional presentation standards. Alert Store Leaders of any opportunities that are not aligned with this goal.
                          • Role model behaviors that build lasting customer relationships - redirect and provide colleagues with fast-feedback to foster the same behaviors, and recognize colleagues for practicing them.
                          • Help build a proactive and solution-oriented customer centric culture in the store to ensure consistent customer experiences.
                          • Have practical knowledge of store systems - POS, MPOS, RF equipment, MyClient, MyStore App - and ability to educate others.
                          • Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.
                          • Regular, dependable attendance and punctuality. 
                          • Demonstrate agility and perform other responsibilities as needed.

                          Fulfillment:

                          • Oversee all fulfillment and in store pickup functions to complete and expedite daily tasks Participate in Omni Checkpoints to discuss & resolve the status of open aged orders and daily processes.
                          • Process shippable returns and abandoned in store pickup orders.
                          • Provide single voice to Operations and Visual Merchandising Manager and Manager Business Administration regarding daily activity.
                          • Utilize daily fulfillment workload planner to ensure adequate scheduling and flex resources.
                          • Monitor dashboard/alerts to ensure timely completion of BOPS (Buy Online Pickup in Store) and BOSS (Buy Online Ship to Store) process.
                          • Utilize reporting to ensure achievement of daily metrics (fill rate, Speed to Ship, BOPS Ready On Time, etc.).
                          • Be proficient in SP Manager, myShip, handheld devices, POS and MPOS systems including Search and Send and BOPS.

                          Onboarding:

                          • Ability to perform interviews and recognize friendly, customer-focused individuals to be hired into Selling and Support Colleague roles.
                          • Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.
                          • Support seasonal colleagues in key onboarding activities such as store tours and colleague schedule pick-up.
                          • Act as a liaison for seasonal colleagues and Incumbent Ambassadors to ensure a positive and productive onboarding experience.

                          Qualifications:

                          Education/Experience:

                          • Bachelor's degree preferred.
                          • Previous retail experience required.
                          • At least one year of supervisory experience preferred.

                          Communication Skills:

                          • Effective verbal and written communication skills.
                          • Ability to engage with customers and find appropriate service solutions.

                          Mathematical Skills:

                          • Basic math functions such as addition, subtraction, and calculating percentages coupled with the ability to use mobile devices.

                          Reasoning Ability:

                          • Self-starter, able to work independently and as part of a team and must have good time management skills. 

                          Physical Demands:

                          • This position involves constant moving and standing.
                          • Involves standing for at least two consecutive hours.
                          • Involves lifting at least 30 lbs.
                          • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
                          • May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment. 

                          Other Skills:

                          • Ability to collaborate and function as a member of a team, as well as working independently.
                          • Must possess a strong sense of urgency.
                          • Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment. 

                          Work Hours:

                          • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. 

                          This job overview is not all inclusive.  In addition, Macy's, Inc. reserves the right to amend this job overview at any time.  Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.  Macy's, Inc. - including Macy's and Bloomingdale's - will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9

                           

                          Posting ID: 574526691Posted: 2020-09-24