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    Professional Services Engineer

    5iron
    Franklin, TN 37064
    Full-time, Part-time
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    Job Description

    Job Description

    DESCRIPTION


    The Professional Services Engineer works to implement the 5iron managed security services for our
    clients. Working closely with the Professional Services team, you will lead and execute the technical
    implementation of 5iron solutions as part of the client onboarding process. You will then ensure a
    seamless technical handoff to the security operations team.


    RESPONSIBILITIES


    • Lead and execute the technical implementation of projects to ensure successful deployment and
    adoption of 5iron solutions by customers
    • Primary technical resource for customers and partners during the Onboarding Process, including
    technical troubleshooting
    • Perform complex needs assessments of customer and/or partners
    • Work closely with the Project Management team to ensure Project Milestones are being achieved
    • Ensure quality standards and metrics are being consistently applied in the implementation of
    projects
    • Weekly status updates for implementation Projects in progress


    REQUIREMENTS


    • Bachelor’s degree, or combination of education and relevant experience
    • Experience in customer facing implementation roles
    • Strong written and oral communication skills
    • Hands-on experience in a production environment with Next Gen firewalls, Industry standard SIEMs,
    and enterprise email protection platforms such as Proofpoint and Mimecast.
    • The ability to multi-task while staying organized: managing and balancing priorities for multiple
    projects and customers on a daily basis.
    • Effective troubleshooting skills
    • Possess a passion for customer service, business quality, and data security
    • The ability to be flexible and work in a rapidly changing environment is required

    PREFERRED EXPERIENCE


    • Active Directory
    • TCP/IP networking
    • Virtualization
    • Linux
    • Programming languages/Scripting
    • Process development and project execution in a technology-based service organization


    ADDITIONAL


    • All candidates will be required to take an extensive background screen, credit screen, and drug
    screen prior to employment.
    • As this is an on-site position in the 5iron SOC in Franklin, TN (Relocation support available for ideal
    candidates) — Some travel may be required – up to 10%.

    Company Description

    5iron delivers ongoing, active cybersecurity operations to strengthen and protect financial organizations against an increasingly hostile global threat landscape.
    Posting ID: 593749180Posted: 2021-01-20