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    SOC Help Desk Technician 1

    Veterans Enterprise Technology Solutions
    Ashburn, VA 20146
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    Job Description

    Staffing Pros, a division of VETS-inc, is actively recruiting for an SOC Helpe Desk Technician 1. Interested and qualified candidates should send resumes to mailto . middot Provide end user technical support from tickets received by phone, email, or customer portal middot Escalate tickets to tier 2 and tier 3 support technicians as needed middot Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems middot Workstation imaging middot VirMalware removal middot Participate in weekly on-call rotation middot Maintain and update documentation middot 1-3 years providing IT support to end users middot Experience with administration of Office 365 and Office product suite middot Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies middot Understanding of VoIP technologies, administration and troubleshooting middot Knowledge of SaaS based products, and management of customer licenses middot Excellent communication skills both written and verbal middot Resourceful, and able to take initiative in a dynamic environment middot Experience with ConnectWise Manage PSA, ConnectWise Automate RMM, and IT Glue documentation platform preferred Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding o ITIL Foundation o CompTIA A+ o CompTIA Net+ o CompTIA Security+ Staffing Pros a division of VETS-inc is an Equal Opportunity EmployerProtected VeteransIndividuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractorrsquos legal duty to furnish information.
    Posting ID: 596175517Posted: 2021-01-04