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            IT Help Desk Agent

            US Tech Solutions Inc.
            Dover, NH 03820
            Full-time, Part-time
            Similar jobs pay $10.04 - $13.02
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            Job Description

            Job Description US Tech Solutions is seeking a ldquoIT Help Desk Agentrdquo for 6+ Months Contract position with a client in Dover, NH Job Poster Pawan Shrivastava Position Overview Part-time position ndash 20 hours per week (with potential for additional hours) Six month contract (with the potential to extend to one year) Dayshours per week may vary and are subject to change depending on business need Training Requirements Five-week training program instructor lead during core business hours. Training is required and scheduled as fulltime hours 800am-415pm EST, Monday-Friday. (Fulltime hours 37.5) Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs. Role Responsibilities Act as a single point of contact via the telephone, email or web for resolution of technology-related issues Document customer requests in call tracking system Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations. Interact with customers and peers to diagnose and resolve problems Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems Support features, functionality, and usage of specific applications Provide Level 1 technical support of low to medium complexity Provide input and update to the technical knowledgebase as necessary Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures Report problems with procedures and makes suggestions for improvements Perform related duties as assigned or requested Role Requirements Reliability Flexibility are extremely important Strong customer service skills Effective listening skills Strong written and verbal communication skills Good problem solving skills and decision making ability Technical aptitude with PC literacy Basic knowledge of Windows Operating Systems Strong enthusiasm and desire to learn Self-motivation and organization Ability to learn and apply technical information in a fast-paced, demanding work environment Ability to follow policies and procedures attention to detail. Ability to accurately type approximately 30 words per minute Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience About US Tech Solutions Your talent, our opportunities - This is the premise behind US Tech Solutions. You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally. Connect with our talent team today. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20 of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated ldquoThe Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website www.ustechsolutions.com. ldquoUS Tech is an Equal Opportunity Employer" and ldquos all other parties authorized to work in the US are encouraged to apply." Apply Interested candidates are requested to send their resume to Pawan at

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            Posting ID: 596184406Posted: 2021-01-04