Job Description Join BAE's Intelligence and Security division and be a part of the team of men and women who solve some of the world's most complex technical challenges. The Intelligence and Security division is searching for a Functional Application Support person to join our team in Dulles, VA. Are you a dynamic, detail-oriented individual with exceptional management, communication, and interpersonal skills? The chosen candidate will have the opportunity to step into a role that will lead all aspects of program administration ranging from obtaining system access requests to managing program calendars and schedules Candidate is responsible for dealing with a variety of service activities, usually via telephone calls, web interface, email notifications, user generated tickets, or automatically reported infrastructure events. Serve as the single point of contact (POC) for customer Users. The candidate handles incidents, manages service requests, perform first contact resolution (FCR) when applicable, refer or escalate incidents to other Subject Matter Experts (SMEs) in the Tiered structure or Problem Management (PbM) as required, provide feedback to change actions, along a myriad of other interfaces between the user, customer Users, internal/external customer Users and the rest of the organization, and processes. The Incident and Service Request Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations and user productivity, and to respond to users' requests for information, advice, routine changes, or service access. Required Education, Experience, & Skills Required Skills and Education
Experience with Microsoft Office Suite and other Microsoft applications
Applications troubleshooting experience
Experience working with a service desk ticketing system
Experience working on a Tier 1 Helpdesk Preferred Education, Experience, & Skills Preferred Skills and Education
SQL Developer Good written and oral communication skills Work independently About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. At BAE Systems, we celebrate the array of skills, experiences, and perspectives our employees bring to the table. For us, differences are a source of strength. We're laser-focused on high performance, and we work hard every day to nurture an inclusive culture where all employees can innovate and thrive. Here, you will not only build your career, but you will also enjoy work-life balance, uncover new experiences, and collaborate with passionate colleagues.