Description SAIC is hiring for a Level 2 support Systems Administrator Session Border Control (SBC) to join our team in support of work taking place in Purcellville, VA. Will be responsible for monitoring and maintaining the systems supporting a global implementation of UC Services including Skype for Business and MS Teams in a highly-virtualized environment. You should possess a good understanding of ITIL and Service Management concepts. You will be accountable for all production servers, networks, applications and services. An active SECRET DoD clearance is required for this position. Duties and Responsibilities Provide day-to-day System Administration functions, including effective provisioning, installationconfiguration, patching, operation and maintenance of systems hardwaresoftware, network hardwaresoftware, storage systems Support the development of specifications for systems centered around PSTN integration with Skype for Business services, MS Teams, Ribbon GENCOM, etc. Ability to analyze and assess computernetwork architecture requirements and recommend optimal solutions Ability to communicate technical information to non-technical personnel Responsibility for the administration and support of the following platforms and components hosting the Skype for Business platform including Sonus 511052105400, AudioCodes Mediant 800 and Mediant 1000 Strong customer service and technical expertise to respond to clients and partners on the phone when remotely troubleshooting and resolving hardware and software related problems Analyze systems, storage, software, and network utilization problems using diagnostic and error recovery techniques and initiates corrective action Apply system updates, patches, and configuration changes Participate in technical research and development to enable continuing innovation within the project team Perform scheduled tasks as needed to support our clients and company. This position requires the ability to work a shift schedule and be part of an on-call rotation Manage accounts, network rights, and access to NE systems and equipment. Support, monitor, test, and troubleshoot hardware and software IA problems pertaining to the NE. Perform IA related customer support functions including installation, configuration, troubleshooting, customer assistance, andor training, in response to customer requirements for the NE. Manage accounts, network rights, and access to NE systems and equipment. Analyze system performance for potential security problems. Configure, optimize, and test network servers, routers, and switches to ensure they comply with security policy, procedures, and technical requirements. Ensure that hardware, software, data, and facility resources are archived, sanitized, or disposed of in a manner consistent with system security plans and requirements. Work with other privileged users to jointly solve IA problems. Demonstrate proficiency in applying security requirements to an operating system for the NE or CE used in their current position. Implement applicable patches including IAVAs, IAVBs, and TAs for their NE. Implement response actions in reaction to security incidents. Comply with the security requirements set forth in the Security Plan and applicable directives for the safe and secure operation of the UC platform as outlined in the Acceptable Use Policy Have the requisite training to operate the UC platform and complete IA Training and review and sign the Acceptable Use Policy Maintain positive physical control of the UC platform components within their areas of responsibility Ensure no information higher than the approved program classification level is processed by the UC platform Handle and secure the UC platform data according to the appropriate classification level Safeguard the UC platform from unauthorized transmissions of data (such as sending data without encryption), tampering with the UC platform hardware, or manipulating the resident and application software Report to the ISSMISSO or Program Manager any attempt to gain unauthorized access to Unclassified, Sensitive defense information, any failure, or any suspected defect which could lead to unauthorized disclosure of Unclassified, Sensitive information Report suspected (or actual) security violations or practices dangerous to security to the ISSMISSO or security manager Reviews the Access Control policy Maintains an understanding of Information Assurance (IA) policies, current Cybersecurity threats, and incident response reporting procedures to ensure the assets, and the information processed are protected from any actions which could jeopardize the UC platform's ability to effectively and securely function. Immediately notifies their ISSMISSO Personnel if they suspect their passwords or token cards have been compromised Takes DoD insider threat awareness training annually to recognize and report insider threats Reports all potential or malicious incidents immediately to the ISSMISSO If none of the aforementioned are available users contact the US-CERT (formerly CONUS and South RCERT) immediately Reviews the Media Protection Policy Marks and labels ALL UC media indicating the distribution limitations, handling caveats, and applicable security markings (if any) of the information Reviews the physical security plan Reviews the Security Assessment and Authorization policy 1.10.8 Qualifications Required Education, Experience and Certifications 2+ years' related experience and a Bachelor's Degree in Information Technology or related discipline. 4 additional years of related experience will be considered in lieu of a Bachelor's degree. Meets IAT II Certification requirements- Security+ Certification or above required. Associate level SBC Voice Integration certification such as Sonus or AudioCodes certifications 2+ years' experience of applied Session Border Controller Management 2+ years' experience with Skype for Business andor Office 365 Knowledge, Skills and Abilities Advanced knowledge and understanding of a range of computer and networking software and hardware systems and related technologies. Experienced troubleshooting connectivity issues on servers, network devices, and government network environments Able to focus on multiple tasks simultaneously Strong troubleshooting and analytical skills Effective communicator, both oral and written Ability to manage demands with frequent changes or delays within a team environment. Knowledge of computer security systems, applications, procedures, and techniques. Knowledge of current technological developmentstrends in area of expertise.