Summary: Manages the Wine Bar in planning, organizing, and staffing to optimize profit and meet marketing, financial, and corporate growth objectives by performing the following duties.
Essential Duties and Responsibilities include the following; however other duties may be assigned to meet the business needs at times.
Assist the department to maximize gross profit and minimize operating expenses.
Have knowledge of the department and store sales and profit objectives.
Assist customers in the selection and purchase of wine and beer by interacting with customers while in the Wine Bar while demonstrating the highest level of customer service. Follow through on customer requests and special orders. Never be rude to a customer under any circumstance.
Maintain conditions of the bar as directed by supervision, within the company. These functions include the following: ordering, changing kegs, maintaining stock levels, merchandising skills, proper back-stock amounts, cleanliness, placing promotional and operational signs, ringing up sales, special request inventory/procedures, and rotation.
Help manage the check in process with Beer & Wine vendors in accordance to company policies and procedures. These responsibilities must be done in accordance with Harris Teeter's policies and applicable laws.
Bar and back-stock area well managed; neat, clean, organized, inventory levels within corporate guidelines and safe from harm or theft.
Adhere to the customer service and merchandising guidelines that are communicated through corporate merchandising.
Have a thorough knowledge of and comply with all state and local ABC laws and regulations.
Follow all health and safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards.
Meet with Vendors to order kegs for bar
Create daily keg line up
Track keg costs, delivery date, tap date on excel spreadsheet
Track sales of beer and wine served at bar - glasses, bottles, cans, and draft
Work with Wine Consultant to discuss wines to be poured at bar, such as promotional wines, preferred style of wine based on customer reviews, special pricing, excess stock.
Interview and train new staff
Schedule staff for bar. Work with non-perishable Co-Manager to assist in coverage for bar, as needed.
Create, plan and manage special events: Oktoberfest, St. Patrick's Day, Black Friday, Tap Takeovers, meet/greet breweries, etc.
Work with vendors to create promotional posters and secure promo items for events
Work with Meat Manager & Fresh Foods Manager for special events, cross promotional opportunities and wine/beer & food pairings
Plan and execute daily bar events; trivia etc.
Keep management updated on operational or customer issues that arise during bar hours
Order supplies, for example : Co2, Argon, Nitrogen, make your own 6 packs, dish detergent & wine glasses
Work with craft beer representatives to maintain clean draft lines. The representatives are to clean the draft lines bi-weekly
Work with vendors to keep a sufficient amount of beer glasses, coasters etc. for bar
Wine Consultant and Bar Lead cross train so they may cover each other's job duties
Maintain a clean and safe working environment
Knowledgeable of state liquor laws
Understand how to assist a customer who may have had too much to drink
Assist customers with special orders. Work with vendors to assist in fulfilling special orders.
Assist wine & beer samplers in the location of product and where to setup and log wines sampled
Assist customers and home shoppers in locating wine and beer
Serve customers at the bar
Work with Event Station to promote food & bar
Create an engaging "family" experience
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; completes projects on time and budget; manages project team activities.
Technical Skills - assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback from others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism; mobilizes others to fulfill the vision.
Team Work - Balances team and individual responsibilities; gives and welcomes feedback; able to build morale and group commitments to goals and objectives.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with corporate strategic goals.
Cost Consciousness - Develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Diversity - demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Initiative - Volunteers readily; seeks increased responsibilities; looks for and takes advantage of opportunities.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.