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ITSM ITIL Manager / Solution Architect in San Jose CA / Princeton NJ | Full-Time | Onsite position

HL Solutions LLC
San Jose, CA 95101
Full-time
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Job Description

Title ITSM ITIL Manager Solution Architect Location San Jose CA Princeton NJ Duration Full-Time Need resource to work Onsite Mandatory certification ITIL v3 Expert and or ITIL v4 Foundation Responsibilities Solution Architect, MFT, Presales An experienced ITSM, CMDB, ITAM, SIAM and Process Architect with proven background in consulting, solution designing, project and delivery. Experience must include advanced knowledge, understanding, solution constructs, best practices and industry trends around ITSM tools like BMC Remedy, ServiceNow, Jira, Cherwell etc. Responsible for designing and improving service management processes availability, security, compliance, SIAM and cross-functional service governance and tools architecture roadmap Architect large-scale and long-term transformations by ensuring ITIL standards and best practices for service management like Service Operations, BRM, Supplier Management, SLM, Project, Portfolio and Demand Management and Continuous Service Improvement Knowledge of ServiceNow modules on ITSM, ITAM, ITBM processes like Incident, Problem, Change, CMDB, Asset, Discovery, MID Server, Service Catalog, Knowledge, Reports, Security Operations and integrations like LDAP, JDBC, SSO, REST API, etc. Proven track record of working in a fast-paced environment and demonstrating strong complex problem-solving skills. Mandatory certification ITIL v3 Expert and or ITIL v4 Foundation Any Product Certification around ServiceNow, BMC etc. is desirable -- Thanks Regards, Purushotham K HL Solutions LLC Email purushotham (at) hlsolutionsusa (dot) com www.hlsolutionsusa.com httpwww.hlsolutionsusa.com

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Posting ID: 597002402Posted: 2021-02-16