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    Technical Support Engineer

    Latitude, Inc.
    Mclean, VA 22101
    Full-time, Part-time
    Refer friends, get paid!

    Job Description

    Job Description

    The Technical Support Engineer will be responsible for remotely engaging with some of the largest global enterprise organisations to rapidly analyze, reproduce and resolve their technical problems. The ideal candidate will naturally seek ways to improve technologies or process and enjoy sharing their suggestions with others.

    Key Qualifications

    • 2+ years of experience in a Customer or Technical Support Role
    • Systems administration skills for Unix/Linux servers including OS installation
    • Prior experience working in a technology organization with file or object storage, IP networking, or Linux compute environments
    • Prior experience or working knowledge of data copy, data movement, replication, or disaster recovery solutions and well as VMware virtual machines and LDAP servers
    • Experience with working with Cloud Object Store such as AWS S3
    • Knowledge of the Hadoop Ecosystem, Hive, HBase, Spark, Oozie, and Tez
    • An understanding of networking, both architectures and protocols
    • Ability to lay out a root cause analysis (RCA) documents, write test plans to reproduce customer problems, and to produce a solution design for planned work with customers
    • Technical certifications such as Cloudera, Hortonworks, Linux, AWS preferred
    • Proficient English language skills


    • Analyze, reproduce, and resolve customer problems of varying complexity across Big Data and Cloud environments, including Hadoop, Object Storage, AWS, Azure, Alibaba Cloud and others
    • Document problems and defects and improve support processes by creating new Knowledge Base articles, bulletins and advisories
    • Maintain SLAs and resolve time critical issues
    • Consult with customers over the phone and online
    • Deliver flexible 24/7/365 cover including weekend and out-of-hours support as part of a globally distributed support team


    • Bachelor’s degree in Computer Science or industry relevant degree

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    Posting ID: 593937036Posted: 2021-01-22