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    ServiceNow SME

    Dulles, VA 20101
    Full-time, Part-time
    Refer friends, get paid!

    Job Description

    Recognition Inc. 500 5000 Honoree Company for 2012,2013,2014,2015, 2016, and 2017 Atyeti Ranks No. 270 on the 2012 Inc. 500 List 2012,2016 and 2017 NJ 50 Fastest Growing Companies Global Cybersecurity provider is looking for a Sr. ServiceNow SME for its team in Ashburn, VA for a contract position. Please contact chris.tonkinson(at) RequiredKey Skills Support the efforts of the Configuration Management branch in the IT Security Division to administer, configure, optimize, troubleshoot, and maintain existing implementation of the ServiceNow Configuration Management Database (CMDB), Change Management, and ServiceNow Discovery applications. SME in ServiceNow administration, configuration, operations and system applications Lead the effort to complete the population of the CMDB with CLIENT IT CIs and assets ndash so that the CLIENT CMDB is complete at CLIENT (and then maintained for additions, etc.) Produce and develop reports for reporting IT inventory items from the CMDB for audits and management Evaluate, enhance, and maintain existing configurations of the ServiceNow CMDB, Change Management, and ServiceNow Discovery applications, including workflows, as well as current connections between ServiceNow and other systems Cross-train existing CM staff at CLIENT on creation of reports, such as listing of System Inventory assets from the CMDB for audits Evaluate existing user roles and access and make recommendations on any changes to improve Create, maintain and enhance team Dashboards and reporting, including scheduled and custom reports, especially for CMDB and System Inventory Create, maintain and enhance future connections between ServiceNow CM managed applications and other systems Maintain CM specific Forms, Reports, Views, Workflows, Groups and Roles. May assist with implementation of other ServiceNow applications and provide technical insight into design and support, while aligning to service management best practices. Provide administration, design and process documentation, and technical support of the CM managed ServiceNow applications. Use scripting tools and ServiceNow functionality to create scripts to automate routine tasks being done in ServiceNow Document and communicate ServiceNow processes, operations and capability information Requirements Strong understanding of the ServiceNow CMDB, including data import, integrations with 3rd party applications, Change Management, and ServiceNow Discovery, as well as the creation of complex custom reports Experience working within the ServiceNow platform completing administration tasks, including ticket research and response, reporting, and maintenance activities Proven, demonstrable abilities as a ServiceNow System Administrator Familiarity with NIST requirements for IT System Inventory Familiarity with Windows, Linux and other operating systems bull Resourcefulness, problem-solving aptitude, and self-motivation Excellent communication skills and professionalism dealing with both internal and external entities ITIL and agile experience preferred 5 years of experience supporting the implementation, administration, configuration andor development of the ServiceNow applications, or equivalent hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM, ITOM, and ITBM suites Strong working knowledge of various ServiceNow components such as CMDB, Change Management, Discovery, and Asset Management. Knowledge of Service Desk, Incident Management, Problem Management, Knowledge Management, ServiceNow Scripting, and Request Management is a plus.
    Posting ID: 599632846Posted: 2021-01-15