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    Technical Support Analyst

    Avenu Insights & Analytics
    Centreville, VA 20120
    Full-time, Part-time
    Similar jobs pay $8.82 - $21.74

    Job Description

    Job Description

    Job Summary:

    The Analyst II – IM Architecture(Technical Support Analyst) will work with a team providing customer support, testing, documentation, training and software installation/configuration of Banner Finance and Human Resources ERP applications. This position will be focused on providing ongoing customer consultation and analysis.

    Duties and Responsibilities:

    · Front line issue resolution via phone, e-mail and Web.

    · Responsible for in-depth troubleshooting & problem determination in resolution of issues.

    · Identify software issues through recreation of customer issue and provide necessary details needed for associated bug, enhancement or change request.

    · Work collaboratively with Ellucian support and development teams in problem resolution.

    · Attend Ellucian sponsored training in continuous learning of product development & enhancements.

    · Work collaboratively with other Banner team members to provide a high level of customer satisfaction and service delivery.

    · Provide technical assistance and data base administration services to end users both online and at customer locations.

    · Participate in measuring and driving project quality from inception to completion

    · Travel as necessary.


    Qualifications and Experience:

    · Bachelor’s degree or equivalent work experience.

    · 1+ years’ experience in business workflow including Governmental Financial software systems; including General Ledger, Account Payable, Payroll and Human Resources, Accounts Receivable, etc.

    · 3+ years’ experience in customer service role.

    · Strong customer relations, communication and training experience.

    · Experience working in a virtual team work environment.

    · Ellucian Solution Manager (ESM), Ethos and Banner 9 experience highly desirable.

    Skills and Abilities:

    Additional Requirements:

    · Must be a strong team player with a keen sense of collaboration and demonstrate an ability to work well with others.

    · Strong interpersonal, communication, analytical, problem solving, troubleshooting, and decision making skills.

    · Ability to work independently, multi-task, prioritize and execute without constant supervision.

    · Proven ability to meet project timelines for deliverables.

    · Superior ability to adapt in a fast-paced and rapidly changing business environment.

    · Strong work ethic with ability to balance multiple tasks and projects.

    · Seek continuous learning opportunities.

    · Banner software development/support experience preferred.

    · Oracle software installation/configuration & support experience required.

    · Linux and Windows knowledge preferred.

    Company Description

    Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

    Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
    Posting ID: 555049734Posted: 2020-07-08