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Customer Service Associate

Royal Farms
43101 Van Metre Drive, Ashburn, VA 20148
Full-time, Part-time
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Job Description

The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers. 

Duties and responsibilities
•	Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
•	Support and follow all safety and security initiatives
•	Ensure the proper execution of assigned foodservice programs and procedures.
•	Operate the point of sale (POS) and maintain proper cash controls
•	Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
•	Complete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
•	Replenish products and supplies to ensure the store is stocked at all times
•	Communicate with the leadership team regarding customer requests and vendor-related concerns
•	Ensuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, etc.) 
•	Complete other tasks as assigned 

Requirements

The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:

•	Understand that their team’s success depends on their accomplishments
•	Possess strong written, verbal, and interpersonal communication skills
•	Possess organizational skills and decision-making skills
•	Have earned a high school diploma or GED (preferred) 
•	Utilize basic math skills and basic computer skills
•	Exhibit acceptance of authority
•	Be able to lift and carry 50 lbs
•	Be able to lift, bend, and stand as many as eight hours per day

Additional Info

Self-Checkout Responsibilities, if applicable: 
•	Direct and encourage customers to use the Self-Checkout and educate and assist customers with the Self-Checkout system as needed to help speed along their checkout
•	Monitor all Self-Checkout transactions to ensure all items are being paid for and that no potential opportunities for theft exist
•	After training and instruction, be able to troubleshoot the equipment and escalate the issues when necessary
•	Verify the age of all customers attempting to purchase age restricted items (tobacco & beer/wine where applicable)
•	Assist customers with items that are not available using the Self-Checkout system alone including:
      *	Tobacco products
      *	Money orders
      *	Other items that are behind the line depending on the store (Health and Beauty, Lottery, Cell Phone accessories, etc.)
Posting ID: 547933234Posted: 2021-03-03