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ServiceNow SME

Atyeti
Dulles, VA 20101
Full-time, Part-time
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Job Description

Atyeti Recognition Inc. 500 5000 Honoree Company for 2012,2013,2014,2015, 2016, and 2017 Atyeti Ranks No. 270 on the 2012 Inc. 500 List 2012,2016 and 2017 NJ 50 Fastest Growing Companies Leading aerospace and defense company is looking for a ServiceNow SME for its team in Dulles, VA Support the efforts of the Configuration Management branch in the IT Security Division to administer, configure, optimize, troubleshoot, and maintain existing implementation of the ServiceNow Configuration Management Database (CMDB), Change Management, and ServiceNow Discovery applications. This position will be a primary role in IT Security CM group for the ongoing configuration, administration and maintenance of the ServiceNow system including workflow management, integrations, and will implement and drive automation in the above listed ServiceNow applications where needed. The ServiceNow administrator will need to have a strong ability to multi-task between projects, current open items, and planning for future additions to the platform. The role will also be responsible for integrating our platform with service providers external to drive operational automation and efficiency. Job duties include bull SME in ServiceNow administration, configuration, operations and system applications bull Lead the effort to complete the population of the CMDB with IT CIs and assets ndash so that the CMDB is complete (and then maintained for additions, etc.) bull Produce and develop reports for reporting IT inventory items from the CMDB for audits and management bull Evaluate, enhance, and maintain existing configurations of the ServiceNow CMDB, Change Management, and ServiceNow Discovery applications, including workflows, as well as current connections between ServiceNow and other systems bull Cross-train existing CM staff on creation of reports, such as listing of System Inventory assets from the CMDB for audits bull Evaluate existing user roles and access and make recommendations on any changes to improve bull Create, maintain and enhance team Dashboards and reporting, including scheduled and custom reports, especially for CMDB and System Inventory bull Create, maintain and enhance future connections between ServiceNow CM managed applications and other systems bull Maintain CM specific Forms, Reports, Views, Workflows, Groups and Roles. bull May assist with implementation of other ServiceNow applications and provide technical insight into design and support, while aligning to service management best practices. bull Provide administration, design and process documentation, and technical support of the CM managed ServiceNow applications. bull Use scripting tools and ServiceNow functionality to create scripts to automate routine tasks being done in ServiceNow bull Document and communicate ServiceNow processes, operations and capability information Requirements bull Strong understanding of the ServiceNow CMDB, including data import, integrations with 3rd party applications, Change Management, and ServiceNow Discovery, as well as creation of complex custom reports bull Experience working within the ServiceNow platform completing administration tasks, including ticket research and response, reporting, and maintenance activities bull Proven, demonstrable abilities as a ServiceNow System Administrator bull Familiarity with NIST requirements for IT System Inventory bull Familiarity with Windows, Linux and other operating systems bull Resourcefulness, problem-solving aptitude, and self-motivation bull Excellent communication skills and professionalism dealing with both internal and external entities bull ITIL and agile experience preferred bull 5 years of experience supporting the implementation, administration, configuration andor development of the ServiceNow applications, or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM, ITOM and ITBM suites bull Strong working knowledge of various ServiceNow components such as CMDB, Change Management, Discovery, and Asset Management. Knowledge of Service Desk, Incident Management, Problem Management, Knowledge Management, ServiceNow Scripting, and Request Management is a plus.
Posting ID: 599633222Posted: 2021-02-16