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Manager

Retrofitness
374 Rt 33W, Trenton, NJ 08619
Full-time
Similar jobs pay $38.44 - $75.76
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Job Description

Manager

Job Description
To oversee all day-to-day operations. Operations not limited to but including the duties and responsibilities listed below.

Essential Duties and Responsibilities

  • Maintaining gym floor appearance by doing periodic walk-throughs during shift
  • Make sure the equipment is safe and operational.
  • Staying on top of the cleanliness of the facility.
  • Be a concierge to all members. Meet and greet, and always be accessible.
  • Alleviating confrontation and calming situations.
  • Customer Service Duties
    • Follow up on member incident reports
    • Follow up with member cancellations and try to retain their membership
    • Call members in pending and finalize paperwork
    • Liaison to ABC Financial to update software and billing issues. i.e. cancels, freezes, billing problems
    • Handle all day-to-day member issues
    • Oversee all staff for quality assurance
    • Resolve any facility issues i.e. broken equipment, leaks, etc.
  • Human Resource Duties
    • Hiring process and interviews
    • Setting up meetings for eligible employees for health insurance and benefits
    • Having new employees fill out proper paperwork i.e. Retro Fitness handbook, W4
  • Check inventory and Order Supplies
    • Cooler drinks
    • Necessary equipment/ supplies
  • Opening and closing the facility on-time
  • Managing front desk, trainers, floor tech and assistant managers
  • To ensure a productive staff by making sure the employees are adequately supplied and happy.
  • Making sure the facility is staffed with the appropriate amount of employees.
  • Scheduling meetings and send updates to employees through emails and memos.
  • Being a liaison between employees and upper management.
  • Coordinating and running events and promotions
  • Writing press releases to media
  • Prospecting new outlets and maintaining a relationship with current businesses
  • Developing and implementing promotional ideas
  • Creating new suggestions and ideas to better enhance the Retro Fitness facility.
  • Assisting in setting up Pre-sale offices and selling memberships
  • Creating reports i.e. cancels, membership status, etc.
  • Training new staff members at various clubs.
  • Make sure all employees are achieving optimal potential through training, techniques and motivation.
  • Liaison to Visual Fitness Planner software setup, maintenance
  • Assisting owners with special projects
  • Addressing all billing issues, questions and concerns.
  • Reviewing all contracts before sending to ABC Financial and monitoring timely input into Datatrak and all other paperwork.
  • Meeting sales quota expected each quota.
  • Taking inventory on all supplies on a weekly and biweekly basis. When stocks are low, it is the responsibility of the appointed manager to reorder the specific supplies. Inventory must be taken on the following:
    • Retro Blends: weekly
    • Cooler Drinks: weekly
    • Office Supplies: biweekly, as needed
    • Janitorial Supplies: biweekly

Click APPLY NOW to submit your application online!

Posting ID: 47885697Posted: 2020-07-14