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                        Medical Receptionist

                        ACCESS
                        Dearborn, MI 48126
                        Full-time, Part-time
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                        Job Description

                        Job Description

                        Job Title:       Administrative Support I

                        Job Status: Full-Time

                        Job Summary: Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.

                        Essential Duties and Responsibilities:

                        • Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination
                        • Take and deliver messages as needed
                        • Schedule appointments and admissions for clients and set up client reminders as needed
                        • Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients
                        • Distribute documentation to appropriate destination
                        • Provide a welcoming, informative presence at assigned workstation
                        • Be cognizant of surroundings and notify a supervisor of suspicious/threatening behavior
                        • Account for the safety and security of the building
                        • Greet visitors, determine service need and direct to appropriate area/individual
                        • Type, copy, file and fax documents as needed
                        • Prepare and sort mail
                        • Order supplies as needed
                        • Maintain agency confidentiality and clients’ privacy
                        • May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups
                        • May enter routine data into database software.
                        • May prepare client/patient forms and files (hardcopy and/or electronically)
                        • May assist in gathering data for regular reporting based on assigned functional area
                        • May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area
                        • Operate standard office equipment and use required software applications
                        • Perform other duties and responsibilities as assigned

                        Knowledge, Skills and Abilities:

                        Knowledge of:

                        • Basic concepts, principles and practices of office administration
                        • Billing systems, co-pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area
                        • Basic medical terminology based on assigned functional area
                        • OSHA standards and universal precautions based on assigned functional area

                        Skill in:

                        • Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
                        • Operating electronic medical record software based on assigned functional area
                        • Operating database software based on assigned functional area
                        • Operating MI WIC database based on assigned functional area

                        Ability to:

                        • Communicate effectively, both orally and in writing.
                        • Organize and prioritize multiple tasks and meet deadlines
                        • Provide a high level of customer service to both internal and external contacts
                        • Work independently as well as collaboratively within a team environment
                        • Maintain confidentiality of agency and client information

                        Educational/Previous Experience Requirements:

                        • Minimum Degree Required:
                          • High school diploma or GED equivalent

                        ~and~

                        • At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources

                        Licenses/Certifications:

                        • Licenses/Certifications Required at Date of Hire:  None

                        Working Conditions:

                        Hours:  Normal business hours, some additional hours may be required

                        Travel Required:  None generally required

                        Working Environment:  Climate controlled office

                        Company Description

                        Our vision for ACCESS is to be an organization of people who are dedicated to empowering and enabling individuals, families, and communities to lead informed, productive, culturally sensitive, and fulfilling lives.

                        We see ACCESS as a vibrant organization that honors its Arab American heritage while serving as a non-profit model of excellence as a social service agency. We see ACCESS as an organization dedicated to the support of community building, actively focused on service to those in need within the broader community, to newly arrived immigrants, and as a strong advocate for cultural and social entrepreneurship, as well as the values of community service, healthy lifestyles, education, and philanthropy.
                        Posting ID: 598938736Posted: 2021-01-19