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    Associate Telecommunications Engineer

    CoStar Realty Information, Inc
    Washington, DC 20001
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    Job Description

    Associate Telecommunications Engineer Job Description Telecommunications Engineer - CoStar Group - Washington, DC OVERVIEW CoStar delivers real-time, verified commercial real estate data that helps clients confidently spot great opportunities and make smart choices ahead of competitors. By combining the power of CoStar's independent research organization - the industry's largest - with global data delivery, software, and application solutions, clients can act on opportunities with confidence. Our current global collaboration and customer engagement architecture supports 90 offices in the U.S., Spain, France and the UK. The current infrastructure includes 170 Polycom endpoints and a 300-port RMX Avaya CM 8.1 with 80+ gateways Avaya Contact Center Elite Multichannel, Nice recording Microsoft Teams, Zoom 3,000 iPads, Polycom, and One-X 4500 employees, 400+ call center agents 6 data centers, 3,000 VM hosts, F5 load balancers, Checkpoint firewalls CoStar Group, currently seeking an experienced and professional Telecommunication Associate. This person will be responsible for providing customers with support for hardware, software, telephone, audio-visual and video conferencing support. RESPONSIBILITIES Provide first level support for end users by monitoring and responding quickly to requests via phone, email and ticketing system (Jira) Perform Telecom administration tasks such as adds, moves, changes Perform Video Conferencing administration such as scheduling VTC meetings Provide remote phone, desktop, and written support to end-users Ability to work independently and team environment Be familiar with video conferencing and collaboration tools to be able to troubleshoot at a Tier 1 level. Quickly troubleshoot and isolate VTC issuesproblems, and work well with in the other team like Network Team to resolve problems Experience with Polycom Video Teleconference endpoints, Zoom Meeting, other video conferencing web platforms (Webex, Microsoft Teams, etc.). Professional appearance and demeanor in dealing with customers, coworkers, teammates, and supervisors BASIC QUALIFICATIONS Bachelor's Degree (preferably in Computer Science or related field) IP Networking, LANWAN switching and QoS Proficient in the use of Microsoft's Office Suite Able to occasional lift up to 50 lbs VoIP troubleshooting including log analysis, tracing and packet captures Experience in one of the following areas 2 years of Avaya telephony 2 years with video conferencing 2 years on AV integration Polycom RMX and room systems Extron experience PREFERRED QUALIFCATIONS AND SKILLS Excellent customer service skills Able and willing to work early and late hours as needed Excellent problem - solving skills Highly dedicated and organized OVERVIEW OF COMPANY Founded in 1987, CoStar Group is the leading provider of commercial real estate information, analytics, and online marketplaces. Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availability. Behind some of the most well-known brands in the industry, CoStar Group includes CoStar, the largest provider of CRE research and real-time data LoopNet, the most heavily trafficked mobile and online real estate marketplace, the premier rental home resource for renters, property managers and owners STR, the leading provider of performance benchmarking and comparative analytics to the hotel industry BizBuySell, the largest online marketplace for businesses-for-sales and Lands of America, the leading operator of online marketplaces for rural real estate. Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S. and in Europe, Canada, and Asia with a staff of over 4,300 worldwide. WHATS IN IT FOR YOU Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to) Comprehensive healthcare coverage Medical Vision Dental Prescription Drug Life, legal, and supplementary insurance Commuter and parking benefits 401(K) retirement plan with matching contributions Employee stock purchase plan Paid time off Tuition reimbursement On-site fitness center andor reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segways and bikes available for use during the day Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position. CoStar Group is an Equal Employment Opportunity Employer we maintain a drug-free workplace and perform pre-employment substance abuse testing
    Posting ID: 596832791Posted: 2021-01-20