4148 Ella Washington Agency American Family Insurance Jobs

Now Hiring: Administrative Assistant/Sales Rep

Main Job Tasks and Responsibilities

• Answer phone calls and emails from existing clients, contact insurance carriers to help resolve client issues
• Keep detailed records of client interactions
• Schedule appointments for staff agents
• Manage social media accounts
• Order sales materials from insurance carriers
• Review insurance applications for accuracy and submit to insurance carriers
• Make calls to confirm appointments
• Order office supplies

Requirements – People Skills/Other

• Excellent communication skills at all levels including excellent listening skills
• Possess strong customer service skills and be able to work in a dynamic team environment
• Ability to work and multi-task in a fast-paced environment
• Strong keyboarding skills, proficient in Microsoft Office and/or Google Apps for Work
• Online marketing
• Excellent organizational skills and good attention to detail
• Build and maintain effective, professional relationships

Key Competencies

• Communication skills – written and verbal
• Problem solving
• Adaptability
• Initiative
• Self-direction
• Judgment
• Work under pressure
• High energy level
• Planning skills

Qualifications

• Bachelor’s degree (degrees in finance, accounting, or marketing are a plus)
• Preferred 2+ years prior experience in the healthcare industry, including but not limited to: health insurance, claims, billing/coding, benefits administration, human resources, prior-authorizations, etc.
• Required 5+ years of prior experience working in a customer facing role, sales role, or business to consumer service industry (insurance experience is not required but a plus)