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            Desktop Windows Systems Software & IT Engineer for Software Company in Milpitas, CA (REMOTE)

            OSI Engineering, Inc.
            Milpitas, CA 95035
            Full-time, Part-time
            Refer friends, get paid!

            Job Description

            Desktop Windows Systems Software IT Engineer for Software Company in Milpitas, CA Responsibilities Work on SNOW ticketing queue creating help desk tickets notifying team members via email when taking an open request and when the request is completed. Support onsite (Zoom) conference rooms setting up conference rooms to use technology services (e.g. presentations, network connections, and audiovisual) performing daily checks of conference rooms to ensure all equipment is working properly Support and handle new hire tasks provision new systems for replacement and new hires setup Service End-User Walk-Ups and by Phone. Assists in determining suitable software andor hardware to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers. Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches scanning computers for viruses Maintaining an inventory of PC hardware equipment and software programs Providing relocation of PC systems as needed Meeting and coordinating with other local Technology department members on product installation, training, and support Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs Assisting with special projects on various issues as needed Documentation write and update documentation of all ITSystems Processes May conduct training programs designed to educate an organizationrsquos computer users about basic and specialized applications. Required Skills 5+ years of experience in related field supporting end-users (in person) in a corporate environment Strong intermediate with enterprise experience Knowledge of WIN 710 Be able to troubleshoot WIN 710, Office 365, computerslaptops SW and HW (on windows) Be able to troubleshoot video conference rooms Communication skills be able to assist users and explain issue in non technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team Able to work independently as well as with a team Able to lift to 40+ pounds of technical equipment Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams. Knowledge of ITIL and ITSM best practices Desired Skills 4 year college degree in relevant field Mac knowledge IT COMPTIA certifications 2+ years General knowledge of networking such as TCPIP routing on WANs and LANs, switches, firewalls, VPNrsquos, SAN and wireless Submit resume to mailto Margaret Pizarro 408.550.2800 x125 OSIJOBS
            Posting ID: 596181880Posted: 2021-01-04