Overview IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time GNOC Tier II Incident Management Tech with TSSCI at its Chantilly, VA location. Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years. Responsibilities Provide 7x24x365 Tier II technical support for customer's WAN and LAN networks. Position open for all three shifts. Technicians will be responsible for monitoring, reporting and Tier II repair of the networks using tools such as HP OpenView. Technicians must have good verbal and writing skills. Duties include but not limited to Communicate with customers, engineers and management during trouble resolution or escalation. Coordinate network operations, maintenance, repairs, or upgrades. Update database(s) and documentation as part of the repair effort. Monitor and analyze network performance and data inputoutput reports to detect problems. Hands on experience with network switches and routers Strong network troubleshooting experience. Familiarity with Incident Management processes Qualifications Clearance Required TSSCI with CI poly Baseline Certification Must meet IAT II 8570 Certification Requirements. EducationYears of Experience Candidate must have 10 years of experience that can be a combination of work history and education. This equates s to a master's and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10 years of experience that can be a combination of work history and education. IMG COMPANY BENEFITS Health, dental, vision, and life insurance Short term and long term disability insurance 401(k) with generous company match Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) 20 days of personal leave plus paid federal holidays Professional development and training assistance Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Posting ID: 596194199Posted: 2021-01-04