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        Outdoor Power Equipment Service Technician

        Individually Owned and Operated Ace Hardware Store
        27255 Detroit Rd, Westlake, OH 44145
        Full-time, Part-time
        Refer friends, get paid!

        Job Description

        About E&H Hardware Group LLC.
        E&H Hardware Group was founded in 2011 by the Buehler Family of Wooster, OH. Previously they owned and operated 13 Buehler's Fresh Foods supermarket locations which included six integrated hardware stores. Their first hardware store was opened in Orrville, OH in 1959. Currently E&H Hardware Group owns and operates twenty-three Ace Hardware stores, all of which are located in Ohio.
        
        We are proud to be affiliated with Ace Hardware Corporation based in OakBrook, IL. Ace is a retailer-owned, national brand, in business since 1924 and recognized as America's premier hardware wholesaler.
        
        We are looking for individuals who pride themselves by providing excellent customer service and building lasting relationships with our customers. Come share your knowledge of DIY home improvement and superior customer service skills
        
        General Summary
        Small Engine Service Technician working in the Ace Hardware Department and responsible for providing small engine service support within the Department and power equipment sales. This person's primary duties involve repairing small engine tools and equipment brought in by customers and assisting with customers on the sales floor looking to purchase power equipment. Secondary duties assume related activities as required or assigned.
        
        Essential Duties & Responsibilities
        Include the following. Other duties may be assigned.
        •     Diagnose, adjust, repair, or overhaul small engine used to power lawn mowers, chain saws, and related equipment.
        •     Use computer system to look up parts and be able to assist customers with their needs.
        •     Be willing to take additional training and development as needed
        •     Ability to review manuals and warranties accurately
        •     Clearly explain diagnosis and required repairs to customers including warranty claims requiring good verbal and written communications skills
        •     Maintain shop cleanliness and uphold all shop requirements
        •     Observe all safety and security procedures
        •     Coordinate parts ordering
        •     Ability to follow directions and specific diagnostic steps to ensure quality repairs and service
        •     Perform, in a safe manner, maintenance, preventive maintenance and repair of a variety of rental equipment and tools that involve mechanical, hydraulic, diesel and electrical systems
        •     Perform, in a safe manner, maintenance, preventive maintenance and repair of a variety of rental equipment and tools that involve mechanical, hydraulic, diesel and electrical systems
        •     Maintain positive customer relations through professional interactions with customers
        
        Education/Training
        High School or GED equivalent. 
        
        Experience
        Small Engine repair experience required and general hardware knowledge preferred. Stihl Equipment knowledge preferred. Some Retail background preferred. 2 cycle and 4 cycle knowledge preferred.
        
        Physical Demands
        •     Standing, walking, lifting (up to 50lbs), occasional lifting up to 80#, 
        •     Activities require handling and grasping with the hands when performing repairs or maintenance of equipment by utilizing hand tools, power tools, air tools, nuts, bolts, electronic controls and other small parts 
        •     Occasional use of foot/feet to operate foot pedal on equipment to test operation     Occasional use of foot/feet to operate foot pedal on equipment to test operation 
        •     Exposure to loud noise, dust, gas or fumes 
        •     Work in unprotected weather elements (occasional) 
        •     Ability to wear hearing and eye protection as required 
        •     Ability to bend and kneel for prolonged periods of time 
        •     Ability to walk and stand on concrete and uneven surfaces for at least four hours per day 
        •     Ability to climb over and into heavy equipment several times per day
        
        Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.  The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.  Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
        

        Requirements

        Additional Info

        Posting ID: 588060685Posted: 2021-01-16