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    Floating CSR/Teller

    Ashburn, VA 20147
    Full-time, Part-time
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    Job Description

    Job Description


    Floating Customer Service Representative/Teller

    Job Description

    Title Floating Customer Service Representative/Teller     

    Department Branch     

    Reports to Branch Manager   

    Job Summary

    The primary role of the Customer Service Representative (CSR)/Teller is responsible for the delivery of bank products and services to consumers and small businesses. Position is responsible for professionally presenting bank products and services to existing and prospective customers, assist customers with banking
    needs, as well as maintaining compliance with State and Federal regulations and Bank policies and procedures. The floating CSR/Teller will travel to offices in the MD/DC area as needed to assist all branches with the daily operations of the branch 

    Summary of essential job functions

    The CSR/Teller will provide customers with excellent service, including greeting customers by name and building a rapport with customers that generates customer loyalty. In the CSR role, the CSR/Teller provides sales assistance to walk in customers by utilizing the fundamentals of the sales process, including working with
    customers to determine their financial needs and recommend appropriate products and services to meet those needs. Supports branch in achieving its sales and
    customer retention goals. The CSR/Teller also ensures compliance with operational, security and audit procedures, preventing fraud and protecting
    customer assets. In addition, in acting as a Teller, the CSR/Teller will process daily monetary teller transactions, mail transactions, deposits,
    withdrawals, check, loan payments, etc. The CSR/Teller will also be completing all facets of branch opening and closing procedures, teller balancing
    functions, vault and balancing procedures under bank dual control policies and procedures, maintain branch activity logs for BSA reporting, monetary
    instruments and currency In/Out as well as generating CTRs as required. In order to assist the branch team, additional duties maybe assigned as needed. 

    Minimum requirements

    High school diploma or GED 

    6 months prior banking experience, specifically as a teller 

    Ability to focus on task and be detail oriented 

    Positive attitude  

    Computer skills 

    Strong analytical skills 

    Excellent written and verbal skills 

    Abilities required 

    Extraordinary customer service 


    Team player 

    Leadership skills 

    Strong written and verbal communication skills 

    Strong and effective planning and organizational skills   

    Desired Skills

    Prior sales experience 

    Mathematical skills 

    Strong relationship builder 


    Essential Functions

    Ability to sit, stand, kneel and bend for extended periods of time
    Must be able to operate a computer keyboard, mouse, and other computer components
    Lifting and transporting heavy to moderately heavy objects
    Ability to converse and exchange information with customers and all levels of staff within the organization
    Ability to observe, perceive, and identify data
    Ability to travel via air, rail, automobile, and/or bus 


    The position for which you are applying is one that would have access to cash, financial instruments, financial transactions or confidential customer financial information. The Bank has determined that personal financial responsibility is substantially related to preventing misuse of misappropriation of financial instruments or information which is essential function of the position for which you are applying. A consumer report and additional background reports are requested of all applicants on that basis. 

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

    We are an Affirmative Action/EEO Employer. We do not discriminate on the basis of race, color, religion, national origin, physical or mental disability, protected veteran status, sex, gender identity, sexual orientation or any other characteristic protected by federal, state or local law.   

    Apply at / Careers Tab  

    Posting ID: 598138821Posted: 2021-01-17