OVHcloud US is looking for a Customer Support Advocate to join our Customer Support team. The Customer Support Advocate provides frontline support to OVHcloud Customers with regards to infrastructure support, technical troubleshooting and billing concerns. The ideal candidate should have a customer centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences. You will work directly with our Infrastructure Operations teams, Product Management and Product Marketing teams ensuring that we focused on a customer centric experience towards providing customer satisfaction, retention and customer feedback.
This position is located in Reston, VA. This is not a remote position. Relocation assistance is not available.
Ability to work a flexible schedule including nights, weekends and holidays in a 24/7/365 environment is required.
Essential Duties & Responsibilities
Experience with the following a plus
Company Description – About OVHcloud
OVHcloud™ is a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud™ provides a smarter alternative for web hosting, emails, bare metal servers, hosted private cloud, hybrid and public cloud solutions. The group manages 30 data centers across 12 sites in 4 continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud™ spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 20-year heritage and a solid European foundation, OVHcloud™ is committed to developing responsible technologies, as the group strives to be the driving force behind the next cloud evolution.
Learn more about OVHcloud
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
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