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HOST(ESS), PT - Circular

Hershey Entertainment & Resorts Company (HE&R) Headquarters
Hershey, PA 17033
Full-time, Part-time
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Job Description

This position will greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Hershey Entertainment and Resorts policies.

This is a part time year round position. The working schedule for this position may include days, evenings, weekends & holidays based on operational needs.

Job Functions (Items marked with an asterisk are essential functions of this position) :

    -Seat guests promptly at a table pre-set for the number in the party and according to guest preference.*
    -Set up host/hostess stand, review guest's reservations and make recommendations as to the set-up of the room, maintain a server rotation and counts for the restaurant while recognizing the maximum workload capacity of each server in order to meet the Hotel Hershey service standards.*
    -Answering telephones according to the Hotel Hershey standards and take guests reservations or provide information regarding the restaurant or any hotel service*
    -Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guests' name consistently.
    -Inspect and maintain daily menus to ensure quality, condition appearance while developing a complete working knowledge of all menu items and daily specials.
    -Comply with all Hershey Entertainment and Resorts policies.
    -Work harmoniously and professionally with co-workers and supervisors.
    -Ensure proper table set-up and make minor adjustments as needed.
    -Complete all special projects ( menu changes, signage, etc) as instructed
Posting ID: 609636658Posted: 2021-03-01