Job Title ITSM Lead Location - Wilmington DE Type - Long term contract Good and Strong experience in Service management operations Prior experience in managing the team of Incident Managers, Problem Managers Knowledge Manager and handling the large IT departments preferably for Manufacturing customers Strong knowledge in managing implementation of ITIL Processes, mainly incident management, Major incident management (MIM), Change Management, Asset Management, Service Request Management, Problem Management Knowledge management processes. Display extensive knowledge on industry wide ITIL best practices. Define and lead the ITSM process development and improvement roadmap for multiple ITIL framed processes to improve alignment and business outcomes for IT Operations department. Will be responsible for overseeing the day-to-day activities for all assigned ITSM tasks and initiatives. This will include the planning, prioritizing, coordinating with process leaders and owners, tracking, providing status, scheduling, preparing reports, and identifying and resolving issues as they arise. Search, identify, export and analyze data associated with ITSM processes as required for SLA, KPI, CSF and Operational Metrics reporting, and develop, document and present trending information and reports related to this analysis to all stakeholders as applicable. Should also be able to apply organizational, critical thinking and oral and written communication skills. Be an effective team player and a leader who can work independently when necessary. Prior experience in handling crisis situations and should possess decision making and negotiation skills. Should possess strong presentation stakeholder management skills. Must be ITIL certified (Foundation and Intermediate Service Management) Should possess Infrastructure technical knowledge Best Regards, Chanakya Jaiswal SYSMIND, LLC Phone x 5117 Direct No. Email mailto LinkedIn httpswww.linkedin.cominchanakya-jaiswal-a93002182 httpswww.linkedin.cominchanakya-jaiswal-a93002182 Website sysmind.com httpsysmind.com Address 38 Washington Road, Princeton Junction, NJ 08550 Note SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. This is not an unsolicited mail and if it is not intended for you or you are not interested in receiving our e-mails please reply with a "remove" in the subject line and mention all the e-mail addresses to be removed. We are extremely sorry if our email has caused any inconvenience to you. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
Posting ID: 597629160Posted: 2021-01-13