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    Cellebrite

    , Vienna, VA 22182
    13.8 miles Full-time, Part-time

      Deskside-Helpdesk Technician

      Evolver LLC
      Reston, VA 20190
      Full-time
      Similar jobs pay $14.00 - $20.44
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      Job Description

      Evolver is seeking a Desktop Engineer to work from our corporate offices in Reston, VA and support our other locations in Ashburn and Manassas. Reliable transportation is required, this is not a Metro Accessible position. Responsibilities Desktop Engineer will provide day-to-day support of all workstations and laptops. This position will be the technical expert on all areas of end user system support. Provide senior level workstationlaptop support Lead or support workstationlaptop related projects Build and maintain workstationlaptop images Manage, deploy, and support desktop security patches Provide on site DeskSide Support to Customers Mange, support and maintain all Windows 7 and 10 workstationslaptops and some Mac laptops Mange, support and maintain all workstationslaptop COTS and custom built in-house software Systematically resolve issues related to workstations and laptops Manage and resolve workstationlaptop security issues i.e. virus, spam etchellip Directly interface with customers on a day to day basis Provide Professional Customer Service Provide support for ticketing system Document issuesproblems Work closely with System engineers to resolve issues Be available for rotating on-call schedule Report directly to Desktop Team Lead and Production manager Qualifications 3-5 years workstation and laptop support 3-5 years Office 2010, 2013, 2016 and Office 365 3-5 years supporting HP, Dell, or IBM WorkstationsLaptops 7 to 10 years managingdeploying workstationlaptop refresh, preferred 7 to 10 years of patch management, preferred Desired Strong Documentation and communication skills Office 365 migration experience Technical Requirements Windows 7 and 10 Office 2010, 2013 and 2016 Workstations and Laptops Repair Patch management System build, deployment and maintenance Outlook support and troubleshooting Multi-factor Authentication Microsoft Active Directory and Exchange SharePoint client end support Strong familiarity with desktop security products Desired Lync, Skype client support Bachelorrsquos Degree. Will consider years of experience andor certifications in lieu of Degree. Education, Training or Certifications (required and desired) Training and Certifications - - Relevant Microsoft Windows certifications are required - A+ Network + Required Pleas apply online on our web page www.evolverinc.comcareers
      Posting ID: 593476534Posted: 2021-01-19