MAJOR FOCUS: Cleans and maintains the property's public space - casino, lobbies, front drive, pool area, elevators - ensuring guest comfort, safety and satisfaction. ESSENTIAL FUNCTIONS: • Enhances the guest experience by providing exceptional service. • Cleans floors (vacuum, mop, shampoo); spot cleaning as necessary • Monitors ash/trash containers, cleaning and removing trash as necessary • Cleans ashtrays • Cleans glass surfaces • Cleans restrooms • Cleans slot bases/machines; pushes in slot chairs • Greets 7 interacts with guests when appropriate • Uses cleaning chemicals as instructed • Uses safety equipment as required • Communicates all maintenance issues to supervisor. • Executes daily cleaning projects. • Collects/secures lost-and-found articles. • Restocks storage closets daily. • Trains new employees as needed. • Establishes and maintains close working relationships with all Dover Downs employees to ensure maximum cooperation, productivity, morale and guest service. • Adheres to department and property policies and procedures. • Represents Dover Downs Hotel and Casino in the most positive manner with guests, co-workers, managers, and vendors. • Control inventory of supplies. • Maintains knowledge of the property. • Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, as well as reducing costs. • Works safely, following all established safety rules and regulations. • Communicates effectively with co-workers, supervisors and guests. • Follows all relevant policies and procedures. • Complies with the company's recycling program standards. • Provides exceptional customer service ADDITIONAL FUNCTIONS: • Performs other duties as assigned.
REQUIREMENTS/EDUCATION: • High school diploma, GED, or equivalent experience preferred. • Must be able to understand and communicate in English and possess good communication skills. • Must be friendly and cooperative. • Must be able to work independently. • Must be reliable and have initiative. • Good judgement and common sense. • Must be able to report to work on time as scheduled. • Must be able to work weekends, holidays and nights as needed. • Must present an overall professional appearance and report to work in appropriate attire.
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position. Dover Downs, Inc. is an equal opportunity employer.