179724 Executive Housekeeping Manager Jobs

The Virtual Executive Assistant for Housekeeping Maid Easy will provide administrative support to the Owner, Operations Director and field technicians (house cleaners). Manage/arrange and adjust client and employee schedules as needed. Ensure highest level of customer service through prompt and courteous interaction with clients while handling issues/complaints, reschedules, quotes and new bookings - ALL FROM THE COMFORT OF YOUR OWN HOME. We trust our team members to be self-motivated and capable of managing their own time.

Duties & Responsibilities:
Administrative Support -
• Handle all client house cleaning schedules and assign to appropriate field technician. Manage/communicate changes due to PTO, conflicts requiring reschedules and/or cancellations.
• Answer phones and direct calls and inquiries to appropriate team members.
• Check technicians in / out daily.
• Collect biweekly payroll report and any additional timesheets as needed (i.e. new hires, office assistant) send to Operations Director for processing payroll.
• Assist technicians (mapping, questions, requests).
• Maintain employee PTO calendar and ensure appropriate coverage for client needs, escalate gaps to Operations Director.
• Follow up on prospects, answer eQuotes.
• Manage corporate (info@housekeepingmaideasy) and owner's email boxes - flagging and/or escalating to appropriate person as necessary.
• Assist with coordination of team meetings and events.
• Schedule in-home quality checks.
• Ensure daily time slots are filled, maintain daily jobs minimum.
• Responsible for managing client files: purging, daily stats and reports.

Customer Service -
• Arrange re-cleans and follow ups.
• Document complaints, issue complaint forms to Cleaning Techs
• Make recommendations to Operations Director for Cleaning Tech discipline or termination based on number and severity of complaints.
• Send birthday cards, sympathy, other correspondence to clients.
• Maintain records and monthly stats (sales, cancellations).
• Follow up on prospects, answer eQuotes.
• Carefully monitors customer service and satisfaction, addresses serious complaints, online reviews, in-home accidents (consults Owner as needed).
• Monitor & report to the Operations Director and/or Owner serious changes found in routine reports (spike in cancellations, drop in sales, leads, or conversions).


Results Expected:
• Increase in customer satisfaction and positive reviews on line
• Well-managed, consistent, smooth client schedule
• Consistent employee coverage even with unexpected absence
• Increased client base due to exceptional customer service and excellent reviews.

Job Requirements
We are seeking a highly organized, self-motivated, executive-level administrative assistant with exceptional customer service skills. The ideal candidate will have at least five years' experience working in a fast-paced, professional service oriented environment. Working knowledge of basic windows software such as Microsoft Word and Excel, Outlook and Quickbooks. You must have high speed internet access during normal business hours - Monday through Friday from 8 AM until 5 PM.

Additional Information
Housekeeping Maid Easy is the best house cleaning company in Indianapolis and surrounding areas. We employ people who are positive, respectful and caring and clients who are kind and considerate. We provide a competitive compensation package and benefits including health insurance, paid time off and paid holidays.