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    Telecommunications Administrator

    ASRC Federal Holding Company LLC
    Sterling, VA 20166
    Full-time, Part-time
    Similar jobs pay $12.50 - $18.68

    Job Description

    ASRC Federal Mission Services' focus is on technical and complex, mission-oriented services with contracts supporting federal government agencies. Our team of scientists and professional management personnel allows us to bring real-world experience to meet the growing demand for solutions to some of the most complex problems in aviation, IT management, aviation, and Earth and space sciences. We are seeking a Telecommunications Administrator to support a government contract in Sterling, VA. Responsibilities: * Administer the Interactive Voice Response (IVR) server and voice messaging system, including voice extensions, subscriber mailboxes, backups, reports, and automatic call distribution (ACD) software. * Advise management regarding solutions and costs related to telecommunication requests. * Administer government approved translations on the IVR server, processing moves, and changes on stations and equipment. * Keep tele-management records current. * Work with network engineers to generate work orders for voice and data applications. * Assist with developing IVR and call routing applications. * Maintain proper documentation of systems configurations. * Assist in departmental projects. * Maintain the confidentiality of information, and adhere to compliance and security considerations. * Share in providing on-call technical support after hours and on weekends as needed ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.Qualifications: * In-depth knowledge and understanding of call centers and Cisco Unified Communication solutions. * Administration of Linux and Windows Operating systems as it relates to UC architecture. * Strong analytical, reasoning, organization, time management and problem solving skills. * Ability to meet strict deadlines. * Excellent oral and written communication skills. English language fluency required. * Ability to interact effectively with executives, customers, vendors and department staff. * Able to work independently or in a group environment. * Occasional lifting and/or carrying of 20 lbs. or more. * Knowledge of Cisco UCCE or UCCX and CUCM solutions. * Knowledge of Nuance voice solution. Must be a US Citizen to meet contract requirements. Must be able to obtain/maintain Public Trust level of access. Education/Experience: * BS/BA in Computer Science, Information Technology, Mathematics, or equivalent, and at least two (2) years' experience in the field. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
    Posting ID: 562492990Posted: 2020-07-09