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    Order Processing Specialist

    Magnolia Cabinetry
    Sterling, VA 20163
    Full-time, Part-time
    Similar jobs pay $14.00 - $14.65
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    Job Description

    Job Description

    In this role, you will report to the Order Processing Manager and be responsible for processing quotes and sales orders for a wide variety of customers.  Additionally, you will be responsible for fielding, responding to and resolving customer service issues.

    Primary Responsibilities

    • Maintain an in-depth knowledge of Magnolia products and design services offered
    • Create and edit customer sales quotes and sales orders, ensure appropriate pricing levels, and establish delivery date estimates in accordance with Company policies and procedures
    • Verify data and create product quotes from project design drawings
    • Calculate delivery cost estimates in accordance with Company policies and procedures
    • Manage changes to customer orders based on customer requirements or inventory availability
    •  Investigate and resolve customer service issues
    • Establish and maintain project design renderings, drawings, and other documents as attachments to sales quotes and sales orders in the Company ERP system as necessary
    • Investigate and respond to inter-departmental inquires
    • Manage order backlog by ensuring delivery commitments are met and communicating any changes in expectations to customers and Company staff
    • Meet quality, productivity, turnaround time and other expectations
    • Contribute to growing department’s capabilities, which includes focusing on continuous process improvement and supporting documentation and filing requirements
    • Compose professional correspondence and reports to clients and colleagues as needed
    • Use discretion handling confidential customer and internal Magnolia data
    • Perform all other duties as assigned

    Knowledge and Skill Requirements

    • Experience or demonstrated skill in a fast-paced order processing or customer service role in a high-volume distribution business environment
    • Excellent data entry skills
    • Strong computer skills including Microsoft Office (Outlook, Word, Excel)
    • Ability to read and understand design drawings preferred
    • Effective communication (both verbal and written) and organizational skills
    • Reliable, independent and collaborative worker who is also a self-starter
    • Strong problem-solving skills
    • Strong Work well under pressure and maintains professionalism during stressful situations
    • Strong attention to detail and high level of accuracy

    Willing to work overtime as needed

    Company Description

    Magnolia Cabinetry is a direct importer of high quality kitchen and bathroom cabinets, lighting, faucets, hardware and other accessories. It has grown to provide outstanding service to many of the major companies in the national multi-family rental industry including: Lerner Enterprises, LCOR, Inc., The Tower Companies, Resource Residential, Central Wholesalers, HD Supply and many others.
    Posting ID: 597171122Posted: 2021-01-16