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Customer Services and Information Technology Officer (Polygraph with Security Clearance

CenCore LLC
Herndon, VA 20170
Full-time, Part-time
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Job Description

CenCore, LLC is seeking qualified IT Officers at all levels - junior, mid, senior - in support of a US Varsity Level Customer in multiple locations throughout Northern Virginia. The Customer Services IT Officer's responsibilities include: RESPONSIBILITIES As a Customer Services and Information Technology Officer (CSITO) directly supporting the customer, you will be trusted to provide both critical technical support in addressing complicated IT-related issues and delivering exceptional customer service. In this role a typical day will include: * Working as part of a motivated, high-performing team * Resolving critical IT-related issues that negatively impact the customer's mission * Collaborating with teammates and government customers to identify process improvements * Lending expertise and institutional knowledge to less experienced CSITO's to improve the overall technical excellence of the team * Manage personal metrics, alignment to KPIs, and the office's ticket queue QUALIFICATIONS * Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. * Minimum of 3 years related experience. * Technical Skills: Experience with Active Directory, Windows 7, Microsoft Outlook, Microsoft Office, and demonstrate hardware/application troubleshooting skills. * Security Clearance Level: Top Secret/SCI with Polygraph * Candidate must possess excellent Customer Service skills (proactive, good communicator, responsive to customer needs) CenCore, LLC is an equal opportunity employer and offers a professional work environment designed to enhance your personal career growth.
Posting ID: 602927832Posted: 2021-02-16