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Help Desk Specialist with Security Clearance

IntegrateIT
Herndon, VA 20170
Full-time, Part-time
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Job Description

Help Desk Specialist, Herndon , VA integrateIT has been named a Washington Business Journal "Best Place to Work nominee," 6 times; most recently for 2020! Description: The Help Desk Specialist provides close support in the customer environment to include: * Hardware * Software * Peripherals * Active Directory * Ticketing system * VTC * Phone Skills: • 1-2 years directly-related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment * Knowledge of multiple desktop programs, configuration and debugging techniques * Detail oriented as well as excellent oral and written communication skills * Sound problem resolution, judgment, and decision-making * Experience with TCP/IP and general networking issues * Experience providing superior customer service and support * Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure * Experience with virus scanning services; Desktop, stand-alone and laptop computing services * Experience with servers, printers and peripheral services * Experience with data transfer services * Experience with ticket tracking, closing, and escalating issues; assisting in installing peripheral IT items and Access administration * Strong troubleshooting skills * CMA/DMA/MCSA desired * O&M experience * Ability to work independently; and manage multiple task assignments * Demonstrated ability to describe how to use an application, system, etc. Our benefits include an 8% 401k match with immediate vesting, employer-funded health, dental & vision, and unlimited PTO (just work your 1860). We highly encourage (& pay for) our employees to get industry-relevant certifications to further their career. We also give money to your favorite charity every year... Get in touch today to see if there might be a home for you here! Email resume to (recruiting integrateIT net) or apply here today. Position requires an active TS/SCI clearance with an active polygraph. integrateIT, LLC is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Click here to apply online
Posting ID: 602954657Posted: 2021-03-01