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    Consumer Loan Closer/Funder


    , Rockville, MD 20852
    19.5 miles Full-time

      Production Support Engineer

      Navy Federal Credit Union
      Vienna, VA 22180
      Refer friends, get paid!

      Job Description

      Job Description YOUR LIFE'S MISSION POSSIBLE You have goals, dreams, hobbies and things you're passionate about. What's Important to You Is Important to Us We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it. FORTUNE 100 Best Companies to Work ForRegistered ComputerworldRegistered Best Places to Work in IT FORTUNERegistered Best Workplaces for Millennials ForbesRegistered America's Best Employers IND123 Basic Purpose Drive significant impact and provide value add to end users by improving the technical capabilities needed to ensure continual improvement of our Member Genome capabilities. Evolve systems by troubleshooting complex technical problems, managing critical situations and being flexible in problem solving efforts. Help develop, deliver and operationalize robust enterprise scalable tools and processes which support Mission Data's operationalized Genome capabilities. Work closely with multiple Mission Data Delivery Teams, actively ensuring that new emerging functional capabilities are well understood and optimized for end user experience. Accountable for actively gathering feedback from end users and input from other systems so as to continually improve our core capabilities. Highly skilled and proficient on Genome platform and business capabilities, able to actively contribute to complex data, architectural and analytics discussion. Is an individual contributor, in a team or on individual assignments. May assist with leading broader longer term efforts. Responsibilities bull Ensure that daily Genome data processes and routines are successful and complete within scheduled timeframes. Proactively capture and ensure alignment to daily operational performance metrics, ensuring end-to-end visibility on the health of the Mission Data Genome bull Ensure that internal production support tools and documentation are accurate and continually up to date bull Proactively work with internal delivery teams to get to the root cause of data processing or other systems issues. Ensure that deviations from standard processes and routines are identified, captured and work through to resolution as defined by standard tools and processes bull Ensure that Mission Data Channel Integration capabilities and partnerships are well understood, documented and adhered to bull Help govern and support Mission Data Role Based Access Control framework and utilization bull Work with other Navy Federal Credit Union Cloud and Technology teams to understand and improve on Mission Data Genome capabilities bull Proactive in recognizing potential operation issues and risks, actively bringing timely insights and suggestions to bear in mitigation strategies. Analyzes and interprets collected operations data, developing reports and analytics techniques to spot underlying trends and opportunities for improvement in the Genome environment bull Work directly with internal and external teams to understand the holistic end-to-end role of the Mission Data Genome propose and develop innovative solutions that further enable Genome capabilities. bull Coach and mentor project team members in carrying out day-to-day production support activities bull Lead the preparation of high quality project deliverables that are valued by the business and present them in such a manner that they are easily understood by project stakeholders bull Identify improvements to the way in which analytics services an entire function bull Perform other duties as assigned Qualifications and Education Requirements bull Bachelor's degree in Information Systems, Computer Science, Engineering, or related field, or the equivalent combination of education, training and experience bull Proficient in building and supporting cloud enabled enterprise solutions leveraging Azure IaaSPaaS Azure Data Catalog, Azure Data Lake, Azure Synapse, Machine Learning, Power BI, Apache Spark Azure Databricks capabilities in financial services, or similar, sector bull Proficient using enterprise logging and monitoring tools such as Azure Log Analytics and KQL to develop complex queries to provide data driven operations support for Analytics AI solutions in financial services, or similar, sector bull Proficient with tools such as Service Now, Azure Log Analytics and Azure Dev Ops to track and manage production issues bull Knowledge of and the ability to use statistical techniques such as measures of central tendency, normal distribution, variance standard deviation, basic tests, correlation, and regression techniques to diagnose systems issues bull Knowledge of and the ability to leverage industry standard tools and practices such as Six Sigma, Lean Six Sigma and DevOps frameworks as needed bull Experience developing or providing support for operationalized Analytics and AI solutions developed in Python, Spark or R in financial services, or similar, sector bull Experience using Help Desk tools such as ServiceNow to track and manage service issues for integrated cloud based analytics platforms bull Experience developing or providing support for Analytics and AI platforms used by large base of enterprise analytics teams and integrated into other core workflow and related systems bull In depth understanding of data warehousing, data cleaning, data pipeline processing and other techniques related to enterprise data usage bull Ability to understand and support highly complex data processes and analytical models which support strategic business outcomes. Able to understand data models, large datasets, businesstechnical requirements, BI tools, data warehousing, statistical programming languages and libraries bull Knowledge of various data structures and the ability to extract data from various data sources, such as Cognos, Informatica and Mainframe bull Functional experience with data visualization tools such as Microsoft Power BI or Tableau bull Experience working within enterprise change management andor excellent communication skills. Desired Qualifications and Education Requirements bull Master's degree in Information Systems, Computer Science, Engineering, or related field, or the equivalent combination of education, training and experience bull Knowledge of Navy Federal Credit Union instructions, standards, and procedures Hours Monday - Friday, 800am - 430pm Location 820 Follin Lane, Vienna, VA 22180 Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOEAAMFVeteranDisability Disclaimer Navy Federal reserves the right to fill this role at a higherlower grade level based on business need. An assessment may be required to compete for this position. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. Employee Referrals This position is eligible for the TalentQuest employee referral program. Please indicate the employee who referred you when applying.
      Posting ID: 600968363Posted: 2021-01-21