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    Service Desk Analyst - Night Shift

    HTC Global Services, Inc.
    Troy, MI 48007
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    Job Description

    HTC ndash A brief profile Established in 1990, HTC Inc., a CMM Level 5 company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc. offers ConnectIT, our Global Delivery Methodology that enables seamlessly delivery of outsourced IT services. HTC has global delivery centers across the globe. About the Job We are currently looking for Service Desk Analyst ndash Afternoon Shift Night Shift. We will consider relocation for candidates with exceptional skills. Responsibilities High School diploma (Associates Degree in CSIT Preferred) or equivalent required and 0 to 1 years in a service desk environment Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc) is preferred HDI Support Center Analyst Certification will be required of you to complete within a year of your transitionhire date Receive incoming calls from Client Community and provide first level support document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards escalate problems to appropriate individualgroup Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction Routinely contribute to the Knowledge Base Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed Benefits HTCrsquos competitive package includes besides compensation Health, Dental, Vision, Disability Cover, both Short and Long term, Life Insurance, Flexible Spending, 401k and Paid Vacation Candidates should e-mail resume to or call at (248) 301 0143 Be sure to reference the job number and title in the subject line. Relevant degree or its foreign equivalent is required. EEOMFVH
    Posting ID: 596638978Posted: 2021-01-04