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Customer Site Supervisor - Winchester, VA

Honeywell
Herndon, VA 20170
Full-time, Part-time
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Job Description

Join a team recognized for leadership, innovation and diversity

THIS POSITION IS BASED IN WINCHESTER, VA!

The Customer Site Supervisor (CSS)is critical to the smooth operation of our customers distribution centers andwill be required to supervise and work alongside a team of Customer ServiceTechnicians performing journeyman level work involving troubleshooting,repairing, and conducting preventive maintenance on our customers variousmaterial handling systems. The CSS Site Supervisor will ensure preventivemaintenance schedules are met, both mechanically and electrically, with supportfrom other internal engineers and repairs are made when needed. The CSS SiteSupervisor may represent Honeywell Intelligrated on site and will also need to follow ourcustomers' guidelines for general work practices outlined on site. 

KeyResponsibilities
May oversee and direct financial aspects as assigned and/or in area of responsibility by monitoring and tracking expenses compared to budget; monitoring asset utilization; preparing, reviewing and/or analyzing business reports
Assigns and monitors maintenance department daily operation by monitoring and driving department performance related to maintaining the material handling equipment covered under the contract, while ensuring the team members comply with state and federal regulations (i.e. OSHA, Hazardous Waste, NFPA etc.) relating to maintenance operations
Monitors and ensures areas of responsibility are in compliance with Intelligrated's standards for quality and safety, maintaining procedures and supporting documentation
Assists in driving and implementing the business plan against the contract for the area of responsibility to achieve facility goals (e.g. production, quality, safety); implements operational improvements
Supervises duties and leads Customer Service Technicians and Sr. Customer
Assists in forecasting and follows-up on staffing, workload and performance results to meet business demands for workload and performance results
Provides resolution to mechanical, technical/control issues; documents all information relating to customer support issues in CMMS and Dashboard database
Follows up with customers and other departments to ensure issues have been resolved
Assists in the development of specific technical and training documentation; assists in the development of a
Technical Support Help Desk/Troubleshooting guide
Ensures the appropriate paperwork is completed in a timely manner
Maintains inventory of company supplied tools
Provides information to the Customer Service Department and other members of management to enhance Customer Service success
Executes a safe and timely, quality oriented preventive maintenance occurrence on the conveyor system
Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement

YOU MUST HAVE
  • High School Diploma, or equivalent. Some experience in the field
  • Minimum 5 years Mechanical troubleshooting and repair experience
  • Minimum 5 years Electrical troubleshooting and repair experience
  • MS Office skills (Word, Excel, PowerPoint and Outlook)
  • Shift work may be required
WE VALUE
  • Material handling experience in Conveyor, sortation, palletizers, and robotics
  • Controls Troubleshooting experience
  • Networking Troubleshooting experience
  • Minimum 2 years Leadership experience
#CB

#IND

Additional Information
  • JOB ID: HRD111225
  • Category: Customer Experience
  • Location: 2214 Rock Hill Road Suite 350,Herndon,Virginia,20170,United States
  • Nonexempt
Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Posting ID: 605789455Posted: 2021-02-11