Plamondon Hospitality Partners is looking for an Operations Supervisor for our PM Shift. This position will be responsible for two properties and will require evenings, weekends, and possible night audit hours. The Operations Supervisor is responsible for assisting in successfully executing all operations in the Hotel Operations Department and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed, while assisting with exceeding property goals. Responsibilities include, but not limited to: - Role model and coach others by ensuring the ongoing development of the team to work through the Plamondon corporate mission and declarations through documentation. - Demonstrate leadership skills that motivate, engage, and train staff to achieve company goals and objectives. - Demonstrate the ability to successfully promote and enforce company policies, procedures, ideas, and concepts. - Ensure that goals are being translated to the team as they relate to guest tracking and productivity. - Manage and monitor activities that affect the Guest Experience by being readily available to respond to customer service department requests in a timely manner. - Ability to cross-train and perform the duties and responsibilities of an Operations Manager - Manage profitability of the property by reviewing financial statements, sales and activity reports, inventories, labor hours, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. - Assist the General Manager/Assistant General Manager in performing required annual quality assurance audit.
- High school diploma or equivalency. - Post-high school course work in hospitality from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major and/or experience in hospitality/hotel management field including guest services, front desk, housekeeping, or related professional area preferred. - Exceptional customer service skills including quality standards for service and proven experience in leading a quality service-driven team. - Outstanding interpersonal, communication, problem-solving, and analytical skills. - Possess the fundamental competencies required for accomplishing basic work activities such as basic computer skills, job-specific computer skills, mathematical reasoning, oral comprehension, reading comprehension, and writing. - Ability to perform the physical aspects of the job including sitting, bending, climbing, standing, reaching, and walking for up to 90% of the workday and lifting and carrying up to 60lbs. - Ability to contribute both strategically and operationally to facilitate the accomplishment of work goals. - Knowledge of principles and procedures for associate recruitment, selection, training and development, compensation and benefits, and labor relations. - Ability to build a skilled successful team that works toward guest satisfaction and other established goals. - Ability to manage multiple projects and prioritize tasks to meet goals. - Must possess a valid driver’s license, proper insurance coverage, a reliable vehicle, and a clean driving record for business-related travel.