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                        Technical Services - Operator Specialist - Columbus, OH

                        Kelly Services
                        Columbus, OH 43210
                        Full-time, Part-time
                        Refer friends, get paid!

                        Job Description

                        Technical Services – Operator Specialist

                        Columbus, OH (travel up to 40%)

                        2-4 Month Contract Opportunity

                        All shifts, schedules available

                         

                        Kelly Science & Clinical is interviewing and hiring immediately for an Operator Specialist to serve as a customer on-site resource focused on providing support and guidance. This position will be responsible for monitoring customer use of the system, identifying customer operational errors, proactively preventing system failures and acting as a liaison between the customer and company support teams

                         

                         

                        Key Responsibilities:

                        • Quickly and effectively learn to operate and recover from minor errors on the Amplitude Solution and transfer knowledge to customer
                        • Monitor customer use of the Amplitude Solution and ensure the system is ready to process samples prior to initiating runs
                        • Act as a liaison between the customer and the company and Support teams when instrument/application issues require expert support.
                        • Communication with customer leadership regarding errors occurring and recommend actions to drive operator success
                        • Collaborate with regional/district level service, support and sales leaders to develop recommendations for Amplitude Solution training and operation improvements
                        • Identify opportunities to drive efficiency and process improvements on the Amplitude Solution
                        • Diligently track key performance indicators and customer use of the Amplitude Solution
                        • May perform other related duties as required and/or assigned.

                        Required Qualifications:

                        • Bachelor’s degree in a life sciences or engineering discipline plus strong technical/scientific aptitude.
                        • At least 2 years of experience working in a laboratory environment.
                        • Ability to work independently, self-driven and motivated
                        • Strong customer focus and desire to ensure customer success
                        • Exceptional communication skills as well as analytical and observation skills
                        • Embodies company 4i values of integrity, intensity, innovation and involvement.
                        • Ability to work weekend or evening/night shifts, open to a variety of shift options and workweeks (3 on 4 off, 4 on 3 off)
                        • Willingness to travel up to 40%


                        Why Kelly®?

                        Kelly® Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests-it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

                        About Kelly®

                        At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

                        Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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                        Posting ID: 597133879Posted: 2021-01-27