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    Senior Solutions Engineer

    Konica Minolta

    , Vienna, VA 22027
    17.7 miles Full-time, Part-time

      Senior Solutions Engineer

      Konica Minolta
      Vienna, VA 22027
      Full-time, Part-time
      Refer friends, get paid!

      Job Description

      Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business.

      From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

      At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

      Position Objective

      Konica Minolta currently has an exciting opportunity for a Senior Solutions Engineer! 

      Essential Job Functions

      Responsible for providing high level technical assistance and support related to copiers, hardware, or software.  Usually called to troubleshoot, isolate problems, and determine and implement solutions after issue has been escalated by Solutions Engineers.  Works independently, often at customer sites with C-level suite customers.   

      Essential Duties & Responsibilities:

      • Provides high level technical assistance and support for queries and issues related to solutions software and copier hardware on a variety of machines.
      • Responds to escalated queries either in person, via email or by phone.  These escalations  require independent discretion and judgment along with extensive knowledge of software and hardware. 
      • Maintain daily performance of copier centric solutions.
      • Troubleshoots all aspects of computer hardware and software to locate & resolve problem.
      • Ensure solutions are running smoothly and upgrade workflows to provide maximum performance. 
      • Follow up with customers to ensure issue has been resolved.
      • Gain feedback from customers about computer usage.
      • Troubleshoot and restore systems after crashes.
      • Ensure systems comply with industry standards.
      • Install and maintain network services, equipment, and various devices.
      • Perform related duties as assigned.

      Competencies (Knowledge, Skills and Abilities)

      Physical Requirements:

      • Must be able to lift 40-60 pounds occasionally. 
      • Must be able to lift 10-25 pounds often.

      Experience, Educational Reqts and Certifications

      Education:

      • High School Diploma or equivalent
      • Associate's Degree preferred

      ​​​​​​​Experience:

        • 5 years IT experience required; 5+ years preferred
        • Prior customer service and/or phone support preferred

      Other:

        • Valid driver's license
        • Excellent communication skills
        • Exceptional customer service skills​​​​​​​

      Konica Minolta Offers:  

      • Outstanding benefits package (including medical, dental, vision, life insurance)
      • 401(k) plan with matching company contribution
      • Generous holiday and paid time off schedules
      • Ongoing professional development training
      • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.
         

      Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™
       

      Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

      Posting ID: 597390466Posted: 2021-01-08