TitleRole IT Support Specialist Location Atlanta, GA 30303 Duration 6- 12 months Job Description Our client is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As our client operates six field offices and five hospitals throughout the state within three program areas behavioral health, developmental disabilities and hospital services. Job Summary Support End User Computers for Service Delivery. Troubleshoot user issues and maintain tickets assigned to the tech in the WORM system. Create and maintain tickets in Remedy. Troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. Troubleshoot user access to standardize software from the image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. Troubleshoot computer peripheral devices printers, scanners, MDF, monitors, keyboard, mice etc. Setup and install computers for new hire onboardingrsquos. Proficient in Win 7 and Win 10, and Office 365. Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. History of working in an Active Directory domain environment Proficient at software installs and troubleshooting Some networking knowledge, along with the ability to troubleshoot network issues from the command line. Attention to the details and high concentration. Must have a strong characteristic and spirit for good and sound customer service. Must have patience, a logical mind and must be willing to learn continuously.
Posting ID: 600638396Posted: 2021-01-19