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    IT Support

    JC Lewis Ford Savannah
    Savannah, GA 31401
    Full-time, Part-time
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    Job Description

    Job Description


    J.C. Lewis Motor Co. is one dealership serving 4 locations and communities. We sell, service, and market 3 brands of vehicles. This IT Support position is based primarily in our Savannah location but travel to our other locations in Hinesville and Statesboro is required. We are looking to fill an IT Support position with someone who is talented and looking for a challenge and a growth opportunity. This position is full-time.


    The responsibility of the IT Support position will lead our IT Support on a day-to-day basis while ensuring tasks and responsibilities are upheld to J.C. Lewis Motor Co standards. This person needs to be organized, efficient, have a knowledge of IT systems, and have excellent communication skills! If you feel like you could be a good fit or know someone who could be interested read the details below and apply!

    Position Overview
    The IT Support role is responsible for managing IT Systems at J.C. Lewis Ford. This role acts as the owner of all incoming requests, ticketing systems, and help desk tools and processes to provide quality service to our users while meeting our SLAs.

    What You'll Be Doing

    Key Result Areas (KRAs):

    • Respond to assigned infrastructure tickets within 24 hours:
    • Take personal responsibility for every ticket in the queue
    • Serve as an escalation point for the sales and service teams
    • Provide backup support
    • Interact with internal and external vendors as needed
    • Ensure that all network standards are being met and respond to critical systems alarm(s) within one hour:
    • Manage tech workflow to ensure ongoing business operations
    • Build, maintain, measure, report, and improve on all Service Desk performance metrics
    • Oversee solutions repository and ensure top quality solutions are available to the staff
    • Implement critical server and workstation security patches within 24 hours:
    • Maintain inventory, internal tools and supplies, and facilities
    • Develop, maintain, and train on processes such as:
    • Ticket escalation
    • Ticket handling dashboards and review process
    • Call handling etiquette
    • Root cause analysis for problem tickets


    What you'll bring to the table:

    • Expert knowledge of current technologies and hardware capabilities of personal computers, local area networks, and wide-area networks
    • High School Diploma/GED required
    • 2-4 years of relevant experience required
    • Hands-on experience with the fast-paced, technical environment
    • Excellent customer service skills are required
    • Familiarity with Help Desk software setup and configuration
    • Knowledge of internal IT audit procedures and processes is preferred
    • Excellent verbal and written communication with all levels of the enterprise is essential


    • Knowledge of Existing and Emerging Technologies
    • Adaptable
    • Detail-Oriented
    • Functional/Technical Expertise
    • Initiative
    • Analytical and Problem-Solving Abilities
    • Effective Prioritization
    • Strong Multi-Tasker

    This position is open to internal and external candidates.


    The following benefits and perks were hand-picked to cater to our diverse employee base

    We love people and we love OUR people. Here's what we offer... Here at J C Lewis, we want our employees to feel valued, and we recognize there's more to value than a salary.

    • Medical/Dental/Vision/Short Term Disability/Life insurances
    • 401(k) plan with employer match
    • Vacation/Floating Holidays/Paid Time Off
    • Paid Volunteer Days
    • Various employee discounts


    Seniority Level

    Entry to Mid-level

    • Information Technology & Services Automotive
    Employment Type


    Job Functions
    • Information Technology
    Posting ID: 593746872Posted: 2021-01-26