LEIDOS is looking for an Executive Level Audiovisual (AV) Support Lead to support their Reston Corporate Headquarters and surrounding area with a primary focus on supporting Leidos Executive level staff and Board of Directors.
•Provide in room AV support for Executive Staff & Board of Directors.
•Lead contracted AV Support staff and daily AV operations at Global Headquarters.
•Create & maintain database, passwords & accounts in support of Leidos standard AV systems. Collaboration with IT & Telecommunication staff in development and implementation of AV systems
•Effectively communicate with Leidos Leadership & JLL AV engineering lead in research, implementation and operations of Audiovisual Standards and systems.
•Collaboration with IT & Telecommunication staff in implementation and troubleshooting of AV systems
•Manage and maintain AV and VTC support ranging from simple (Desktop) to complete (Video Walls, Network Services, Digital Signage, etc.)
•Setup, testing, operation, and (to a lesser extent) tear down of AV and VTC equipment
•Assist with facility and customer requests. Work with customers regarding basic room reservation needs
•Respond to customer special requests and last-minute changes
•Provide extensive troubleshooting for AV and VTC related technology
•Maintain conference room integrity in compliance with SOPs
•Perform regular preventive maintenance checks
•Provide team support for "Special" and Executive level events
•Execute and assist the Video Operations Center in all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues
•Provide consultation and education to all levels of end users on presentation technology equipment
•Take responsibility and ownership of any identified or customer reported faults with AV or VTC systems and monitor all actions taken to resolve the faults
•Assist in the maintenance of AV/VTC operations inventories
•Assist and support in the development of standard conference room documentation including room specific Tip Sheets and SOPs
•Escalate housekeeping and technical issues outside of AV to appropriate department via Facilities or IT Help Desks
•Assist with furniture reconfiguration
•Assist senior staff with equipment installation, rack and stack and cable harnessing; cable pulling and termination of connections.
•Some travel will be required
Required Education, Skills, and Experience:
•High School Diploma/GED required and 5 years experience. Bachelor's Degree preferred or equivalent experience in the field or related area.
•Minimum 5 years of experience in the AV field.
•Strong background working with Extron, Crestron, Traditional VTC systems, Skype for Business, Web Ex, Teams or other virtual video conferencing platforms. Ability to learn new systems in a short timeframe is needed.
•Strong knowledge with demonstrated experience using VTC Codec's (Polycom and Cisco), Audio Mixers, Control Systems, AV automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras and other AV peripheral equipment.
•Proficient in Microsoft Suite
•Familiarity with event scheduling platforms
•Bachelor's Degree plus at least 3 years related experience.
•Experience with Event Management System (EMS) Scheduling Software
•Hotel or IACC Certified Conference Center AV experience.
•Proficiency installing, configuring, and troubleshooting Audio DSP's (i.e. BIAMP, Clear one, Crestron). ISDN/IP data networks and videoconferencing bridges and gateways as well as cabling are pluses.
•Ability to attain a Secret Clearance
•Industry relevant training (CTS) or technical courses strongly desired
•Excellent organizational and database skills, a professional attitude, and a willingness to learn new technologies.
Key Skills for Success in this Role:
•Excellent customer service skills
•Friendly disposition and ability to effectively communicate to all levels within the client's environment
•Ability to thrive in a sometimes stressful and fast-paced customer focused environment
•Ability to successfully manage multiple projects with differing complexity, content, and deadlines.
•Proven ability to analyze problems and propose reasonable solutions.
•Work effectively both independently and within a team
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:None
Travel:Yes, 25% of the time
Scheduled Weekly Hours:40
Leidos is a Fortune 500 information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.