We have an opening for a Senior Application Support Engineer in our Los Angeles office. The Senior Application Support Engineer is responsible for all technical aspects involved in the daily functioning of our most critical business applications and related systems. This production support position is the main point of contact regarding the health and operation of the Firmrsquos applications in collaboration with other IT teams. We are looking for energetic, ldquocan dordquo team members who care about our IT brand with our internal customers. They never say ldquoI donrsquot knowrdquo, they say ldquoIrsquoll find out and get back to you right awayrdquo. You are organized, accountable and enjoy customer service. The Senior Application Support Engineer will Oversee and manage a suite of business applications and the associated database systems Coordinate and assist in performing application upgrades Manage all aspects of application support including project, breakfix, minor enhancements through ITSM suite Maintain current and accurate support documentation used by Service Desk for initial support Ensure that applications and supporting systems are current versioned and fully patched in accordance with the Firms patch management policy Coordinate and communicate with business users on issues, maintenance and upgrades Develop a deep understanding of applications, supporting systems, infrastructure and their interdependencies Coordinate data propagation tofrom peripheral systems (communicating with application owners across the firm) and communicating data load requirements to developers Troubleshoot performancespace issues on an application level Monitor, track and report on performance and capacity. Responsible for capacity planning Collaborate in the creation and use of training materials and activities for applications supported Adhere to and participates in the Firmrsquos Change Management process and assures that no unauthorized changes are introduced to the applications platforms Analyze requirements and identification of systems solutions that address businessoperation technology problems and opportunities Successfully manage multiple high-priority, complex technology projects and Participate in on call rotation for after-hours breakfix support. Qualifications Bachelorrsquos degree At least 8 years of information technology experience At least 5 years of software development or DBA experience At least 3 yearsrsquo executive level engagement and customer service At least 5 yearsrsquo of experience in a professional services or legal environment preferred Working knowledge of Intapp, Carpe Diem, Salesforce, ServiceNow, iManage, DMS or other professional services platforms preferred Expert knowledge of Enterprise Software Systems Advanced knowledge of SQL and SQL Server Administration tasks (DBA skills) Knowledge of SQL Data Warehouse, SQL SSIS and SSAS reporting systems Advanced knowledge of IIS ASP.NET Advanced knowledge of software development procedures and tools and Advanced knowledge of customer service practices and philosophy.
Posting ID: 594955574Posted: 2021-01-13