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Customer Services and Information Technology Officer- Senior with Security Clearance

CenCore LLC
Herndon, VA 20170
Full-time, Part-time
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Job Description

CenCore has an opening for a qualified Customer Services and Information Technology Officer at the Senior level. As a Customer Services and Information Technology Officer (CSITO) directly supporting the customer, you will be trusted to provide both critical technical support in addressing complicated IT-related issues and delivering exceptional customer service. Typical responsibilities in this role include: Responsibilities: • Working as part of a motivated, high-performing team • Resolving critical IT-related issues that negatively impact the customer's mission • Collaborating with teammates and government customers to identify process improvements Requirements: • Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. • Minimum of 6 years related experience. • Technical Skills: Experience with Active Directory, Microsoft Outlook, Microsoft Office, Demonstrated experience providing intermediate level support troubleshooting Windows 10 issues, experience supporting audio/visual workstations, laptops, VTC projectors and scanners. Installing Safeboot, anti-virus software and building laptops. Demonstrated experience working with Moodle, Qualtrics, and Adobe Connect. Documenting and developing user instructions. Demonstrated experience providing intermediate level support troubleshooting Windows 10 issues, experience supporting audio/visual workstations, laptops, VTC projectors and scanners. Installing safeboot, anti-virus software and building laptops. Demonstrated experience working with Moodle, Qualtrics, and Adobe. Documenting and developing user instructions. Preferred Qualifications: Knowledge of customer product base (software/hardware). Security Clearance Level: Top Secret/SCI with Polygraph CenCore, LLC is an equal opportunity employer and offers a professional work environment designed to enhance your personal career growth. Job ID: 383-0676
Posting ID: 602928767Posted: 2021-03-01