As JP Pest Services approaches 100 years of providing service excellence throughout New England, our goal remains the same: to protect the welfare of our neighbors in the communities we serve. Through our many service programs performed by top trained professionals in the industry, we protect human health, food, and structures from all types of destructive pest scenarios. Since 1925, JP Pest Services has remained family-owned and operated, and the trusted name in New England for pest management solutions. Our skilled and knowledgeable service professionals identify and perform results-oriented pest solutions that provide peace of mind for the customers they serve. As the owners and brothers like to say, "Our people will lead the way!"
The Field Support Manager will possess admirable leadership qualities by demonstrating clear communication and translation of defined objectives and accountability standards for their team. The primary function of the FSM role is to motivate and support their team to deliver on goals and objectives while providing exceptional customer service with a high attention to quality.
The FSM is a crucial liaison of feedback and ideas between field staff and management teams. This position works closely with Territory Managers to improve our market position by meeting the challenges of production schedules and new service demands, as well as by leading other key business initiatives. The FSM will continuously work on professional development to ensure team members meet the criteria needed for career advancement opportunities. They will also serve to remove the obstacles of success from their assigned team members.
This position holds an important seat at the leadership table and plays a prominent role in aiding with problem-solving and tactical business planning. The FSM will take a lead role in on-the-job and classroom training with the purpose of creating and maintaining a highly educated and informed team of professionals.
At JP Pest Services customer obsession is one of our defining traits, and for good reason. We recognize that our loyal customer base is our prime benefactor, and we will never take them for granted. Building customer perceived value during each service or contact we make is the key to customer retention and referrals. The FSM role is crucial to ensuring our customers receive the service they deserve and more than they could ever reasonably expect.
Blueprint of a Top Field Support Manager
Captain: you are the captain of your ship’s crew. You instill confidence and get everyone rowing in the same direction. No matter the conditions, you steer the course.
Conductor: you orchestrate all moving parts of day-to-day field service operations. Your team, their skills, vehicles, equipment, and products that all make for a successful team and satisfied customers.
Professor: you know that training and team development are the engine that drives our Service Professionals, team performance, morale, retention, and customer satisfaction.
Motivational Speaker: you get your team energized, motivated, and ready to act on JP’s mission of exceptional service. While motivating your direct team is your primary responsibility, you don’t pass on opportunities to lift up other team members that need a boost.
Talent Agent: whether it’s spreading the word about career opportunities, or assisting Human Resources, you play an active role in recruiting and retaining top field service talent.
Coach: you lead a team that’s competitive and works seamlessly together. You make game plans and call shots that make it possible for your players to rise to any occasion and score the goal when needed.
Guru: you play an integral role in turning vision into reality by helping others breakdown success barriers and finding cultural alignment and unity.
Tech Support: your team looks to you for support with field service apps, mobile devices and more. Troubleshooting is your game, but you also have direct access to official tech pros for the tricky stuff requiring more than a reboot.
Fire Inspector: you are tasked to understand why the employee and team “fires” begin and intervene with preventative measures to gain alignment to the things that matter most.
Futurist: you look beyond the day to day and paint the picture that sets the stage for the future of the company.
Paid Time Off
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