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    Customer Success Manager

    Juvly
    Ogden, UT 84201
    Full-time, Part-time
    Similar jobs pay $11.01 - $15.65
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    Job Description

    Job Description

    Juvly Aesthetics, a leading provider of medical aesthetic services, continues to innovate and evolve with a new opportunity to build out our customer success team.

    Our offices and clients come from all walks of life and areas. We strive to provide the highest quality in products, services, and cutting edge technology to ensure we bring the very best in skill, value, transparency, and education each and every one of our clients. We consider our role is to bring safe, consistent and world class approachable luxury to all markets we serve.


    About the Success Team

    The Success Team is a fast-evolving team designed to drive results for our clinical staff and experts. We are product experts responsible for ensuring Juvly clients education, information, and are engaged as they start or continue on their aesthetic journey. The Success Team manages the complete client ecosystem through phone, email, text, and chat efforts. Additionally, the Success team works closely with the product, category management, and marketing team to design and execute targeted campaigns to new and established clients. We provide a concierge service to accompany the clinical expertise we provide.

    About the Role

    The Customer Success Manager serves as the primary point of contact for Juvly Aesthetic clients. Using in-depth knowledge of Juvlys services, client expectations, product lines, and aesthetic goals, the CSM drives and increases adoption and responsible participation ensuring every person is getting their optimal experience. With their in-depth product knowledge, the CSM demonstrates offering guidance far beyond appointment or receptionist services. CSMs provide best practices that are integral to the day to day experience and greatly facilitate driving the very best outcomes not only for clients but for our medical staff as well. The CSM is an integral and involved part of the team. The CSM may handle escalations and coordinate across functional areas of the company, including Sales, Product, Customer Support, and Skincare and Safety.

    More About Us

    Juvly Aesthetics is a local services marketplace one of the largest in the U.S. that helps thousands of clients and customer enhance their natural beauty and optimize their treatments and home routines. With a deep understanding of the science, world-class expertise, and fast-paced entrepreneurial spirit we empower men and women to look and feel their very best.

    • You can see our website at Juvly.com

    Juvly Aesthetics embraces diversity. We are proud to be an equal opportunity workplace. We do not discriminate based on sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

    Requirements

    Responsibilities

    • Manage and proactively engage with growing list of highly valued clients
    • Understand your teams strategic goals and challenges and support them to extract the full value of their Juvly experience by providing appropriate education, actionable advice, useful content, and clear communication as needed
    • Based on client attitude and market indicators, prioritize your outreach efforts to mitigate churn and position for revenue growth
    • Propose expansion opportunities to meet the clients and office growth needs
    • Share and drive the adoption of best practices and new product offerings and services

    Must-Have Qualifications

    • Bachelor degree a plus and 2+ years of experience (or 3+ years experience) in customer success, account management, sales, consulting role, or similar customer-facing roles
    • Demonstrated ability to build strong customer relationships and deliver a customer-centric solution
    • Experience interacting with and exceeding client expectations while meeting exceeded KPIs
    • Salesforce or similar CRM experience is required
    • Technology enthusiast, positively curious, and eager to build and learn
    • Proven ability to manage, utilize, and prioritize your time and efforts
    • Ability to work cross-functionally within an organization to drive results Ability to work full-time M-F (40 hrs)
    Nice-to-Have Qualifications
    • Success management experience working with franchise groups
    • Experience working for a company offering aesthetic services
    • Experience working with virtual technology, remote support, and comfortable with technology
    • Bi-Lingual; Spanish

    Benefits

    The company has availability for health, dental, vision, and 401k options.

    Paid time-off

    Significant discounts on products and services

    Posting ID: 565630303Posted: 2021-01-15